IT Process Manager

IT Process Manager

Contract: 6 months

Location: 3x a week in Richmond, VA

We are seeking a highly motivated IT Operational Process Manager, who has proven experience with process and data management concepts, a strong technical and cyber/access management background, and familiarity with cyber security and access management.

This role will be responsible for independently managing daily activities that support key control/operational processes and drive quality outcomes, as well as providing first-class support to end-users across the enterprise, while identifying, vetting, and implementing improvements that enhance efficiency, accuracy, and control outcomes without disrupting existing systems.

Key Responsibilities

• Independently manage recurring activities with flawless delivery, which drive quality and compliant outcomes for key control and operational processes, and ensure zero self-inflicted non-compliance issues, backed by the collection of defensible evidence.

• Leverage process management concepts (e.g. CTQs, SIPOCs, Swimlanes, RACIs, etc.) to drive clarity and understanding about how existing processes occur.

• Drive a well-managed agenda by ensuring job aids and procedures are current, and are completely and accurately maintained.

• Collect and maintain data related to the process, and leverage existing capabilities (e.g. Google Sheets, SQL, etc) to reduce manual effort and/or risks within the process, while creating meaningful transparency into the health of the process.

• Leverage an understanding of the existing process (i.e. how it's occurring), expectations of key stakeholders (i.e. how it should be occurring and why), and combine that with an understanding of supporting data and existing systems, to recommend improvements backed by data and process analysis for stakeholder acceptance.

• Contribute to audit related activities such as, but not limited to, process walk-throughs, evidence requests, etc.

• Provide first in class level 1 service to peer teams and internal end-users, to compliantly shepherd others through existing processes and influence effective outcomes. When needs arise, engage with level 2 and level 3 teams by clearly and accurately conveying existing situations, highlight impediments and where assistance is needed, and if appropriate, provide recommendations that are aligned to the key objectives of the process or intent of the supporting system.

Must-Have Skills

• Process Management - A strong understanding of process management concepts (e.g. CTQs, KPIs, SIPOCs, Swimlanes, RACIs, Process Health Monitoring (e.g. Throughput, Control Charts, etc.).
• Process Execution - An ability to apply process management experience to follow and execute structured workflows, and when needs arise, define and design
• workflows in alignment with key success factors and complement existing processes or capabilities.
• Technical aptitude - Able to quickly understand existing systems and capabilities, how they exist and interact with other systems within our technical ecosystem, and how the system/capability supports existing controls or processes.
• Technical aptitude - An understanding about how systems interact with each other (e.g. File Transfer, APIs, etc.), and the technical infrastructural layers of an application (e.g. Application/UI layer, Server layer, Data layer).
• Technical and Data aptitude - An understanding of standard tools (e.g. Google Sheets, SQL, etc.) with an ability to efficiently analyze and manage data to drive compliant process outcomes, reduce manual effort and/or risks, and analyze throughput to identify and recommend grounded improvement opportunities.
• Cyber/Access Management - An understanding of cyber security and access management concepts. An ability to apply that knowledge to ensure teams, controls and processes comply with documented standards, efficiently and compliantly enable end-user access to existing systems, and reduce risks of inappropriate access.