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IT Production Support - Lead

Apolis

Cincinnati, OH

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JOB DETAILS
SALARY
$52–$60 Per Hour
SKILLS
Agile Programming Methodologies, Analysis Skills, Automation, Best Practices, Biology, Biotech and Pharmaceutical, Business Processes, Business Support, Change Management, Communication Skills, Computer Science, Computer Systems, Cross-Functional, Customer Escalations, Documentation, Drug Manufacturing, ERP (Enterprise Resource Planning), Environmental Sciences, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Incident Management, Information Technology & Information Systems, Knowledge Base, Knowledge Management, Knowledge Transfer, Maintenance Services, Manufacturing, Manufacturing Execution Systems (MES), Manufacturing Operations, Manufacturing Systems, Manufacturing/Industrial Processes, Medical Equipment, Mentoring, Metrics, Offshoring, Operations Processes, Organizational Skills, Performance Analysis, Process Development, Process Engineering, Process Improvement, Production Support, Project Lifecycle, Project/Program Coordination, Release Management/Engineering, Reporting Dashboards, Reporting Skills, Requirements Management, Root Cause Analysis, Service Delivery, Service Level Agreement (SLA), Software Administration, Software Upgrades, Standard Operating Procedures (SOP), Support Documentation, System Validation, Team Player, Technical Support, Test Design, Vendor/Supplier Management
LOCATION
Cincinnati, OH
POSTED
1 day ago

  • Job Title: Site MES IT Coordinator / MES Support Lead

    Location: Onsite / Manufacturing Site (Location TBD)

    Tax Term (W2, C2C): W2 | C2C

    Job Type (Permanent/Contract): Contract

    Duration: Long Term

    Pay Range: $60 - $70/hr

    Description:

    We are seeking an experienced Site MES IT Coordinator / MES Support Lead to support Manufacturing Execution System (MES) implementation, site readiness, go-live, hypercare, and ongoing production support within a manufacturing environment. This role serves as the primary liaison between business users, Global MES teams, IT, Infrastructure, ERP, offshore development teams, vendors, and implementation partners. The ideal candidate will have strong experience with MES platforms, manufacturing operations, production support, incident management, and cross-functional project coordination.

    Role and Responsibilities:

  • Serve as the primary site-level IT coordinator for MES implementation and support.
  • Coordinate MES project lifecycle activities including requirements gathering, design, testing, deployment, go-live, hypercare, and steady-state support.
  • Collaborate with Operations, Quality, Validation, MSAT, Global MES, ERP, Infrastructure, vendors, and implementation partners.
  • Support business process reengineering and MES template alignment.
  • Gather, document, and validate business and technical requirements.
  • Coordinate infrastructure readiness including shop floor devices, printers, scanners, terminals, user access, and network connectivity.
  • Support compliance, Computer System Validation (CSV), SOPs, work instructions, user guides, and training documentation.
  • Manage incident, problem, change, and release coordination.
  • Perform issue tracking, escalation management, Root Cause Analysis (RCA), and resolution follow-up.
  • Coordinate L2/L3 production support activities.
  • Manage service requests, support tickets, SLAs, and stakeholder communications.
  • Create performance reports, dashboards, and service metrics.
  • Maintain knowledge base documentation and support catalogs.
  • Coordinate application upgrades, maintenance, and release activities.
  • Lead critical incident management and customer escalations.
  • Identify process improvements and automation opportunities.
  • Mentor team members and facilitate knowledge transfer.

  • Required Skills:

  • 8+ years of IT or Manufacturing Systems experience.
  • Manufacturing Execution Systems (MES)
  • MES Implementation & Support
  • Manufacturing Operations
  • Site IT Coordination
  • Production Support
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Root Cause Analysis (RCA)
  • L2/L3 Application Support
  • ITSM Processes
  • Agile Methodology
  • ERP Integration
  • Infrastructure Coordination
  • Shop Floor Systems
  • Validation (CSV)
  • SOP & Documentation
  • User Training
  • Stakeholder Management
  • Vendor Management
  • Requirements Gathering
  • Business Process Improvement
  • Service Delivery
  • Knowledge Management
  • Performance Reporting
  • SLA Management

  • Qualifications:

  • Bachelor's degree in Computer Science, Engineering, Information Technology, Life Sciences, or related field.
  • Experience supporting MES implementations within manufacturing, pharmaceutical, biotech, medical device, or life sciences environments.
  • Strong understanding of manufacturing processes and production operations.
  • Experience coordinating cross-functional technical teams.
  • Excellent troubleshooting, analytical, and communication skills.
  • Experience working with offshore development teams.
  • Knowledge of Agile methodologies and ITIL/ITSM best practices is preferred.

About the Company

A

Apolis

Since 1996, RJT has provided successful SAP, Oracle, and IT consulting solutions and staffing services to clients around the world. The new Apolis brings you the same personalized service fortified with a greater array of IT solutions, global expertise, and cost-management strategies.

We are a global IT consultancy that seamlessly integrates experts and leading-edge solutions into your organization so you can focus on what really matters.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Computer/IT Services
EMPLOYEE BENEFITS
Paid Sick Days, Employee Referral Program, Employee Events, Retirement / Pension Plans
WEBSITE
https://www.apolisrises.com/

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