IT Program Manager - Hospitality

NextRow Digital

Chicago, Illinois

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JOB DETAILS

SKILLS

Analysis Skills, Atlassian JIRA, Budget Management, Communication Skills, Continuous Improvement, Cross-Functional, Customer/Client Research, Data Science, Develop and Maintain Customers, Establish Priorities, Hospitality and Tourism, Information Technology & Information Systems, Interpersonal Skills, Leadership, Machine Learning, Marketing, Metrics, Microsoft Office, Outbound Marketing, Process Improvement, Project/Program Management, Target Marketing, Technical Operations, Use Cases, Willing to Travel

LOCATION

Chicago, Illinois

POSTED

Today

PURPOSE:
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The Program Manager, Guest Data and Experiences is responsible for evolving the development of Client’s Guest and Customer data in support of innovative use -cases across the various hotel brands and unique travel and hospitality businesses within the Client Hotels portfolio. Based in Client's Chicago headquarters, this individual will work closely with cross -functional teams, including marketing, data engineering, data science and machine learning, technology, and operations, to identify and prioritize opportunities for improving the guest experience through across the enterprise. This role may require some global travel.
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POSITION RESPONSIBILITIES:
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Work closely with cross -functional teams to develop and implement guest -facing use -cases that drive guest satisfaction and loyalty, by evolving Client’s ability to quickly and accurately identify guests and customers, and operationally deliver profiles to power targeted experiences, marketing programs, and organizational decision making.
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Support the development of a vision and strategy for enhancing the guest experience through technology and digital services across the Client Hotels portfolio, with a focus on the development of guest data identification, pipelines, and a universal profile
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Identify and prioritize opportunities for improving the guest experience through technology and digital services, including new feature development, process improvements, and partnerships
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Ensure that the guest experience is consistent across all hotel brands and businesses within the Client Hotels portfolio, utilizing data from the guest data identification, pipelines, and universal profile to inform decision -making
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Develop and manage budgets and timelines for guest experience initiatives, including those related to the development of guest data identification, pipelines, and a universal profile
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Monitor and analyze guest feedback and metrics, utilizing data from the guest data identification, pipelines, and universal profile, to continuously improve the guest experience.
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EXPERIENCE AND QUALIFICATIONS:
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• Bachelor's degree in a related field, such as hospitality management, business, or marketing
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• 5+ years of experience in the hospitality industry, with a focus on guest experience and technology
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• Strong leadership and project management skills
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• Excellent communication and interpersonal skills
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• Ability to work independently and in a team environment
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• Proficiency in Microsoft Office suite and other relevant technology tools
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• Experience with data analysis and reporting
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• Program Manager, Guest Data and Experiences will be an integral member of the Client Hotels team and will have the opportunity to make a significant impact on the guest experience across the entire portfolio. This is a unique opportunity for an experienced hospitality professional to join a dynamic and forward -thinking organization.
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• Bachelor's degree in a related field, such as hospitality management, business, or marketing
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• 5+ years of experience in the hospitality industry, with a focus on guest experience and technology
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• Strong leadership and project management skills
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• Excellent communication and interpersonal skills
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• Ability to work independently and in a team environment
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• Proficiency in Microsoft Office suite, Smartsheet, Atlassian tools (JIRA, Confluence), Mural and other relevant technology tools
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• Experience with data analysis and reporting
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• 5+ years of experience in the hospitality industry, with a focus on guest experience and technology
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EDUCATION:
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Bachelor's degree in a related field, such as hospitality management, business, or marketing
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About the Company

NextRow Digital

NextRow is next generation digital agency that combines digital experience with our extensive IT services background, based in Schaumburg, Illinois. NextRow has global teams working on different project implementations for multiple clients. With Onshore/Onsite, nearshore, offshoring option, NextRow can provide cost effective, highly optimized teams for projects.

NextRow specializes in implementation of content management applications such as Adobe Experience Manager, SiteCore, and integrating them with eCommerce platforms such as Magento, Hybris and ATG. With our extensive expertise in native mobile app development platforms, and hybrid app development, we are your one stop partner for solution implementation.

NextRow offers full end to end project implementations. With global teams spanning 4 countries, we deliver the quick turn around implementations to save our clients valuable time and big IT dollars. Most of our developers are certified developers in the technologies they work, to ensure that you get high class developer resources. With only hourly contract, or month to month contract, you can choose how many resources you need and add/remove resources based on your project needs.

COMPANY SIZE

100 to 499 employees

INDUSTRY

Computer/IT Services

FOUNDED

2008

WEBSITE

http://www.nextrow.com

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