IT Project Engineer III

IT Project Engineer III

Department: Professional Services

Employment Type: Full Time

Location: New Brighton, MN

Compensation: $70,000 - $90,000 / year

Description

As a Professional Services Engineer III, you will implement solutions for complex technical environments. You will develop and implement project work plans for a wide range of clients and solutions. You will work to troubleshoot, diagnose, and resolve challenging technical problems, and you will serve as an escalation point for Mytech's project team.

Key Responsibilities

• Review scope of work and create project execution plans
• Complete lead engineer sign-off of scopes of work and creating solution designs
• Proficiency in migration and management of Microsoft 365 and Azure environments.
• Proficiency in describing technical solutions to clients and assisting the sales team in the delivery of project solutions
• Provide remote and on-site server/workstation support and maintenance
• Install applications and operating systems on client hardware
• Create thorough and accurate documentation on all projects and support incidents
• Configure and install servers, Windows networks, firewalls, switches, and other related equipment, devices, and systems
• Investigate, test and implement solutions to client problems
• Assist internal teams with inquiries regarding new and current network deployments and reconfigurations

Experience

• Strong experience with the configuration, installation, and support of Windows servers, networks, firewalls, and switches.
• Proficient in troubleshooting complex network issues
• Skilled at performing network audits and interpreting wireless site surveys to optimize WLAN performance.
• Advanced knowledge of domain environments, including Active Directory installation and troubleshooting replication, GPOs, DFS, FSMO roles, and system state recovery.
• Hands-on experience with Office 365, including setup and configuration, PowerShell scripting, transport rule changes, and investigating spoofing or security-related issues.
• Advanced hardware and virtualization troubleshooting, including VMware optimization, SAN/NAS support, RAID recovery, and virtual machine recovery.
• Proven ability to handle backup and disaster recovery scenarios with confidence and efficiency.

Additional Skills:

• Strong documentation habits with a focus on accuracy and knowledge sharing.
• Clear, open communicator who collaborates well with internal teams and clients.
• Highly organized and capable of managing multiple projects and priorities.
• Committed to delivering outstanding service and creating a smooth IT experience for clients.

Benefits

Mytech offers a comprehensive benefits package which includes:

• 12 days of accrued vacation in your first year
• 6 days Sick time
• 8 hours of volunteer time
• Medical, Dental, and Vision fully covered options for employee coverage
• Company paid Life, STD, and LTD
• Professional Development Plan
• 401k with company match
• Profit Sharing