Location: Gilbert, AZ

Type: Full-Time, Direct Hire

Department: $90k - $105k

Schedule: Hybrid (4 days onsite, 1 day remote)

Reporting to the Sr. Director, IT Operations, the IT Operations Project Manager is responsible for the planning, execution, and oversight of infrastructure and operations projects across the company. This role bridges strategic IT direction and tactical delivery, ensuring that infrastructure initiatives are completed on time, within scope, and aligned to organizational priorities.

The Project Manager owns portfolio visibility, resource planning, stakeholder communication, and risk management for the infrastructure and operations domain. This role is critical in supporting the company's growth trajectory and ensuring that IT infrastructure scales reliably with the business.

Responsibilities

Project Portfolio Oversight

• Maintain a current portfolio of infrastructure and operations projects; track status, scope, schedule, and budget across all active initiatives.
• Maintain portfolio dashboards and status reports to the Sr. Director, IT Operations and IT leadership.
• Identify project dependencies, resource conflicts, and risks at the portfolio level; escalate bottlenecks and recommend prioritization adjustments.
• Partner with Finance to track project budgets, burn rates, and forecasted costs; ensure accurate financial forecasting.
• Support capacity planning discussions with infrastructure teams; align project schedules to available resources.

Project Delivery & Execution

• Lead the planning and delivery of assigned infrastructure projects (cloud migration, virtualization, storage, backup/DR, network upgrades, M&A integration activities, etc.).
• Develop detailed project plans including scope statements, work breakdown structures (WBS), schedules, resource allocation, and risk registers.
• Coordinate with Infrastructure Engineer, Systems Administrator, Network Administrator, and field operations on technical execution and dependencies.
• Manage project scheduling, milestone tracking, and change control; ensure adherence to approved baselines and process gates.
• Track and report on project KPIs including schedule variance, budget variance, quality metrics, and risk status.
• Conduct post-implementation reviews (PIRs) and lessons-learned sessions; document improvements for future projects.

Stakeholder Communication & Change Management

• Develop and execute comprehensive communications plans for infrastructure projects; tailor messaging to technical teams, business stakeholders, and end users.
• Own change management and cutover communications for significant infrastructure changes (data center moves, cloud migrations, system upgrades).
• Coordinate readiness assessments, training, and go-live support with infrastructure and field operations teams.
• Build and maintain stakeholder engagement throughout project lifecycles; manage expectations and resolve conflicts proactively.

Risk Management & Issue Resolution

• Identify, assess, and continuously monitor project risks; develop/execute mitigation strategies.
• Escalate critical issues and risks to the leadership team in a timely manner; facilitate resolution.
• Lead triage sessions for issues that impact project schedule or scope; drive resolution using a structured problem-solving approach.

Vendor & Contractor Coordination

• Coordinate with vendors, system integrators, and contractors on complex infrastructure projects.
• Manage vendor SOWs, deliverables, timelines, and SLAs; ensure accountability for contracted work.
• Facilitate communication between teams and vendors; escalate issues to vendor management and Finance as needed.

Individual Characteristics

• Strong leadership presence with the ability to influence stakeholders across technical and business domains without direct authority.
• Detail-oriented with excellent or

  All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.