IT Project Manager (Zip Administrator)

The Zip Administrator will own the configuration, maintenance, and continuous improvement of
our Zip intake-to-pay procurement orchestration platform. This role partners with procurement,
legal, sourcing, and finance stakeholders to build intake forms, approval workflows, and routing
logic that support efficient, compliant purchasing operations, while integrating Zip with enterprise
systems such as ERP and ticketing platforms.

Key Responsibilities
Configure, build, and maintain complex conditional approval workflows, dynamic intake
forms, and routing logic within the Zip platform.
Partner with procurement, legal, sourcing, and business stakeholders to translate
purchasing and intake requirements into scalable Zip workflow designs.
Manage service requests, triage issues, and troubleshoot workflow or routing logic
problems using ticketing systems such as Jira.
Support and maintain integrations between Zip and enterprise systems, including ERP
platforms, to ensure accurate, timely data flow across procurement, finance, and
sourcing processes.
Provide day-to-day production support for procurement, legal, and sourcing teams,
resolving issues and ensuring platform uptime and data integrity.
Test, validate, and release workflow and configuration changes, including regression
testing during Zip platform updates.
Monitor platform performance, user adoption, and workflow efficiency, recommending
and implementing improvements as purchasing processes evolve.
Document workflow configurations, business rules, and administrative procedures to
support knowledge sharing and audit readiness.

Required Qualifications

2-3+ years of hands-on experience configuring, administering, or building workflows

within Zip or a comparable intake/procurement orchestration platform.

Working knowledge of procurement, supply chain, or SaaS operations and how

purchasing requests move from intake through approval and fulfillment.

Strong analytical and organizational skills, with experience designing, testing, and

launching automated approval and routing logic.

Experience partnering with cross-functional stakeholders, including procurement, legal,

sourcing, and finance, to gather requirements and translate them into system

configurations.

Familiarity with ticketing or service management tools such as Jira for issue tracking and

support.Excellent written and verbal communication skills, with the ability to document processes

clearly for technical and non-technical audiences.

Nice to Have (Preferred Qualifications)

Experience with SAP or other ERP platforms, particularly integrating purchasing

modules (such as SAP MM) with intake or procurement orchestration tools.

Demonstrated skill in purchasing business process design, including requirements

analysis, process mapping, and configuration of purchasing workflows.

Experience supporting procure-to-pay or source-to-pay process improvements in an

enterprise environment.

Hybrid with Onsite work Tues., Wed., Thurs.