Analysis Skills, Frequently Asked Questions (FAQ), Leadership, Problem Solving Skills, Project/Program Management, Student Services, System Test, Systems Administration/Management, Testing, Website Management
This position supports key student systems by maintaining and troubleshooting the Placement Testing System, UIC Connect, my.UIC, and student Banner processes while engaging with key stakeholders across the university. It also provides historical system expertise, advises OSSS leadership, and assists with resolving technical issues and special projects.
Duties & Responsibilities
- Serve as technical expert for Placement Testing System. Work with departments on Placement Testing content, grading systems and questions. Coordinate with OSSS Developers and Directors on placement system coding, data interfaces and reports. Maintain Placement Testing Documentation, FAQs, student feedback, and website updates.
- Manage developed systems (Placement Testing, UIC Connect, my.UIC), and student systems (Banner Administrative Systems) to ensure continuous and problem-free operations.
- Provide historical coding and processing knowledge for student systems, namely UIC Connect to OSSS Executive Director.
- Advise OSSS Executive Director and OSSS Director of Technology with technological advice and historical institutional knowledge to promote growth and usage of student systems with colleges and administrative departments.
- Investigate and resolve improper functioning of hardware/software applications.
- Assist with Banner analysis to determine the impact on adjusted and future system processes.
- Perform other related duties and participates in special projects as assigned.
U
University of Illinois at Chicago