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IT Project Specialst

Lancesoft

Billerica, MA

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JOB DETAILS
SALARY
$39
SKILLS
Calendar Management, CompTIA A+, Computer Skills, Customer Escalations, Customer Support/Service, Detail Oriented, Help Desk, Identify Issues, Information Technology & Information Systems, Information/Data Security (InfoSec), Laptop PC, Logistics, Microsoft Certifications, Microsoft Windows Azure, Microsoft Windows Operating System, Microsoft Windows System Administration, Operating Systems, Organizational Skills, Presentation/Verbal Skills, Privacy Controls, Progress Reports, Record Keeping, Regulatory Compliance, Resolve Customer Issues, ServiceNow, System Center Configuration Manager (SCCM), Technical Support, User Interface/Experience (UI/UX), VPN (Virtual Private Network)
LOCATION
Billerica, MA
POSTED
Today
Key responsibilities:
•Image, configure, and prepare Windows laptops according to Client standards (e.G., OS, drivers, security baselines, VPN, productivity tools).
•Coordinate directly with end users to schedule swap appointments, set expectations, and provide day-of support.
•Perform device setup: account sign-in, policy/application deployment, BitLocker enablement, network/VPN validation, and basic data transfer guidance.
•Track assets and logistics (shipping/receiving, inventory updates, asset tagging/assignment, chain-of-custody documentation).
•Decommission legacy devices per guidance (wipe/sanitize, return, or disposal workflows) while following data protection practices.
•Troubleshoot common hardware/software issues;escalate complex cases promptly.
•Maintain accurate records in ticketing/asset systems and report weekly progress against the end-of-June milestone.
•Follow security, privacy, and compliance standards throughout the rollout.
Qualifications (must-have)
•2–5 years of IT support or end-user computing experience.
•Hands-on experience with Windows 10/11 imaging and deployment (e.G., Autopilot/Intune, SCCM, or similar tools).
•Familiarity with Azure AD/Entra ID, BitLocker, VPN, and basic networking.
•Strong customer service, communication, and coordination skills;comfortable working with non-technical users.
•Detail-oriented, organized, and able to manage a high volume of appointments across multiple time zones.
Preferred qualifications (nice-to-have)
•Experience with ServiceNow or similar ticketing/asset platforms.
•CompTIA A+ or Microsoft Endpoint Administrator certification.
•Prior experience in large-scale device deployments or logistics coordination.
Core competencies
•Customer focus, problem solving, ownership, and adaptability.
•Collaboration and clear written/verbal communication.
•Quality mindset and compliance awareness.
 

About the Company

L

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/

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