The Quality Assurance Analyst supports quality assurance, operational compliance, and technology-driven process improvements within facility management operations.
Pay: $20.00 per hour.
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM
ABM Employee Benefits | Front Line Team Members | ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)
ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
For more information, visit www.abm.com
Bachelor's degree in Facilities Management, Information Systems, Information Technology, Business Administration, or a related field.
1-3 years of experience in Facility Operations, Quality Assurance, Operations Support, IT Support, or Systems Coordination.
Experience with enterprise applications, reporting systems, or operational software platforms preferred.
Perform quality assurance checks on operational workflows, facility management processes, and digital systems.
Monitor and validate data across platforms such as SWOPS, ePay, payroll systems, and facility management applications.
Analyze system logs, operational reports, and incident records to identify process gaps and recurring issues.
Develop and maintain Excel-based reports, dashboards, pivot tables, and VLOOKUP/XLOOKUP reports.
Assist with automation initiatives for reporting, data validation, inspections, and operational monitoring.
Ensure compliance with company quality standards and client requirements.
Coordinate with teams and supervisors to verify service quality and accuracy.
Generate periodic quality reports and present findings to management.
Support onboarding, access management, and system coordination activities.
Preferred Technical Skills:
Strong proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook,poweBI).
Knowledge of data analysis and QA methodologies.
Familiarity with cloud-based systems and reporting tools like Power BI or Tableau.
Strong analytical and communication skills.
Perform quality assurance checks on operational workflows, facility management processes, and digital systems.
Monitor and validate data across platforms such as SWOPS, ePay, payroll systems, and facility management applications.
Analyze system logs, operational reports, and incident records to identify process gaps and recurring issues.
Develop and maintain Excel-based reports, dashboards, pivot tables, and VLOOKUP/XLOOKUP reports.
Assist with automation initiatives for reporting, data validation, inspections, and operational monitoring.
Ensure compliance with company quality standards and client requirements.
Coordinate with teams and supervisors to verify service quality and accuracy.
Generate periodic quality reports and present findings to management.
Support onboarding, access management, and system coordination activities.
Preferred Technical Skills:
Strong proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook,poweBI).
Knowledge of data analysis and QA methodologies.
Familiarity with cloud-based systems and reporting tools like Power BI or Tableau.
Strong analytical and communication skills.
ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.
We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.
Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.
Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.
With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.
With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.
ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)