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IT Quality Assurance Analyst

ABM Industries

Columbia, MO

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JOB DETAILS
SALARY
SKILLS
Analysis Skills, Automation, Business Administration, Cloud Computing, Communication Skills, Corporate Compliance, Data Analysis, Data Quality, Enterprise Applications, Facilities Management, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Information Technology/Information Systems Quality Assurance, Maintain Compliance, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multiplatform/Cross-Platform, Onboarding, Operational Support, Payroll Software/Services, Pivot Tables, Power BI, Process Development, Process Improvement, Quality Assurance, Quality Assurance Methodology, Quality Metrics, Reporting Dashboards, Reporting Skills, System Operations, Systems Analysis, Tableau, Technical Support, Vlookups
LOCATION
Columbia, MO
POSTED
13 days ago

Overview

The Quality Assurance Analyst supports quality assurance, operational compliance, and technology-driven process improvements within facility management operations.

Pay: $20.00 per hour. 
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 


 

Responsibilities

  • Perform quality assurance checks on operational workflows, facility management processes, and digital systems.
  • Monitor and validate data across platforms such as SWOPS, ePay, payroll systems, and facility management applications.
  • Analyze system logs, operational reports, and incident records to identify process gaps and recurring issues.
  • Develop and maintain Excel-based reports, dashboards, pivot tables, and VLOOKUP/XLOOKUP reports.
  • Assist with automation initiatives for reporting, data validation, inspections, and operational monitoring.
  • Ensure compliance with company quality standards and client requirements.
  • Coordinate with teams and supervisors to verify service quality and accuracy.
  • Generate periodic quality reports and present findings to management.
  • Support onboarding, access management, and system coordination activities.
Preferred Technical Skills:
  • Strong proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook,poweBI).
  • Knowledge of data analysis and QA methodologies.
  • Familiarity with cloud-based systems and reporting tools like Power BI or Tableau.
  • Strong analytical and communication skills.

Qualifications

  • Bachelor’s degree in Facilities Management, Information Systems, Information Technology, Business Administration, or a related field.
  • 1–3 years of experience in Facility Operations, Quality Assurance, Operations Support, IT Support, or Systems Coordination.
  • Experience with enterprise applications, reporting systems, or operational software platforms preferred.

About the Company

A

ABM Industries

ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.

We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.

Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.

Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.

With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.

With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.

ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)

COMPANY SIZE
10,000 employees or more
INDUSTRY
Business Services - Other
FOUNDED
1909
WEBSITE
http://www.abm.com/

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