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IT Release & Major Incident Manager: 25-06381

Akraya, Inc.

Dallas, TX

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JOB DETAILS
SALARY
$45–$50 Per Hour
SKILLS
Atlassian JIRA, Business Operations, Change Management, Communication Skills, Continuous Improvement, Cross-Functional, Customer Satisfaction, Develop and Maintain Customers, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Incident Management, Leadership, Metrics, Problem Solving Skills, Process Improvement, Release Management/Engineering, Reporting Dashboards, ServiceNow, Technical Recruiting, Testing
LOCATION
Dallas, TX
POSTED
3 days ago
Primary Skills: Release Management (Expert), Incident Management (Expert), Stakeholder Communication (Advanced), ITIL (Intermediate), Jira-Confluence (Advanced)
Contract Type: W2 Only 
Duration: 12+ Months 
Location: Dallas, TX
Pay Range: $45 - $50 per hour on W2

Job Summary:
As the IT Release & Major Incident Manager, you will be at the forefront of ensuring seamless IT releases and effective major incident management, minimizing disruption to business operations. You will collaborate with cross-functional teams and senior stakeholders to ensure alignment, communication, and continuous improvement throughout the release and incident management processes. This role requires availability for after-hours and weekend support for major incident resolution.

Key Responsibilities:
  • Coordinate and execute IT release planning and execution, ensuring stakeholder sign-off and readiness for release testing cycles.
  • Monitor deployment progress, escalating critical issues and publishing release dashboards and metrics.
  • Manage stakeholder engagement and communication across various levels, ensuring alignment and regular updates on release performance and issue resolution.
  • Lead major incident management efforts, including initiation of incident bridges and effective communication with stakeholders.
  • Drive continuous improvement in release and incident management processes, adhering to ITIL Change Management practices.
Must-Have Skills:
  • Proven experience in both Release Management and Major Incident Management.
  • Strong stakeholder management and communication skills.
  • Proficiency in tools such as Jira, Confluence, ServiceNow, and PagerDuty.
Industry Experience:
  • IT background with a solid understanding of ITSM platforms and ITIL Change Management practices is essential for this role. ITIL certification is a significant plus.
This position offers an exciting opportunity to play a critical role in maintaining our client's operational excellence and customer satisfaction through expert release and incident management.
 
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!

Industry Leaders in Tech Staffing
As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!

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About the Company

A

Akraya, Inc.

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