IT RESOURCE CAPACITY PLANNING SR MANAGER

Job Responsibility

• Platform, Workflow & Data Management (30%)

• Own and enhance the planning platform, including workflows, forms, fields, roles, access, data structures, and user experience.

• Ensure the planning platform serves as a trusted, centralized source of truth for technology roadmaps, demand, projects, resources, capacity, and portfolio status.

• Enforce data standards, governance practices, and quality controls for roadmap, resource, demand, and project information.

• Translate user requirements into practical platform enhancements, reporting requirements, and workflow improvements.

• Manage user access, security roles, and permissions to safeguard data integrity while enabling appropriate collaboration.

• Drive time-entry process adherence and data quality to ensure actual effort, utilization, and capacity information is accurate, timely, and available for planning and reporting.

• Metrics, Reporting & Decision Support (30%)

• Produce clear resource capacity forecasts using historical utilization trends, demand signals, and anticipated future work to support hiring, prioritization, and contractor-utilization decisions.

• Develop reporting that highlights resource supply and demand, utilization, capacity gaps, project pipeline health, delivery risk, and roadmap progress.

• Provide routine capacity insights and planning scenarios that help leaders understand tradeoffs and make timely portfolio decisions.

• Monitor data quality, reporting adoption, and forecasting accuracy; recommend improvements based on results and stakeholder feedback.

• Adoption, Training & Continuous Improvement (20%)

• Design and deliver training, user guidance, and enablement for platform users, resource managers, project leaders, product leaders, and executives.

• Lead change-management and adoption activities that embed consistent capacity-planning and roadmap-management practices across leaders and planning participants.

• Serve as the first point of contact for platform users when system questions, issues, or process breaks arise, coordinating resolution and guidance as needed.

• Drive partnerships that connect workforce planning, investment priorities, and resource information into actionable resource plans.

• Continuously assess platform utilization, planning maturity, and stakeholder needs; prioritize improvements that increase transparency, efficiency, and business value.

• Capacity & Demand Modeling (20%)

• Drive a consistent capacity-planning process with technology leaders and resource managers, ensuring demand intake, resource forecasting, and capacity updates are completed accurately and on schedule.

• Build and govern rolling demand-capacity forecasts within the planning platform, ensuring leaders have visibility to incoming demand, available capacity, skill-set considerations, and forecast assumptions.

• Provide reporting and insights that help leaders identify capacity constraints, skill gaps, sequencing conflicts, and delivery risks while retaining accountability for resource and delivery decisions.

• Use capacity data and planning scenarios to drive prioritization discussions, hiring plans, contractor-utilization decisions, and longer-range resource plans with accountable leaders.

• Maintain and challenge planning assumptions, role and skill taxonomies, and resource-supply data so leaders produce accurate short- and long-range resource plans.

Job Qualifications

• Working knowledge of technology demand intake, capacity planning, resource forecasting, portfolio prioritization, and roadmap-management practices.
• Demonstrated experience with Planview or a comparable PPM, portfolio, resource, or work-management platform.
• Experience developing dashboards, forecasting inputs, and decision-ready reporting.
• Knowledge of data governance, workflow design, access management, process improvement, and change management.
• Ability to influence leaders, enforce planning standards, resolve process issues, and drive compliance with established capacity-planning expectations.
• Strong analytical, facilitation, communication, and stakeholder-management skills, with the ability to influence leaders across functions.
• Ability to translate utilization, demand, capacity, and roadmap data into actionable insights that support leadership planning, prioritization, and resource decisions.

Education/Experience

• Bachelor's degree in business, information technology, information systems, project management, or a related field; or equivalent experience
• 10+ years of relevant experience in IT, technology planning, resource capacity planning, portfolio management, or a related discipline
• Experience with a PPM, portfolio, resource, or work-management platform required
• Experience with Planview preferred.

Work Where You Matter

At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.

Company Overview

Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.