Lead and follow all aspects of company policies, objectives, and initiatives in the field. Plan, co-ordinate and manage the activities of the assigned retail team to maintain and enhance customer relationships and meet company objectives.
Job Description:
Provide first point of contact for support issues at all stores.
Able to travel daily between stores.
Process service tickets/work logs related to KF related problems, train customers our KF applications and various wireless peripherals
Elevate complex issues/problems to appropriate team members
Desktop applications, maintenance, and troubleshooting.
Network Equipment installation and troubleshooting (routers, switches, access points)
KF Software installation and troubleshooting (SAP application, MS Office, Up-shop scale system, Windows etc.
Configure and/or troubleshoot Zebra handhelds, network and label printers.
Provide store training in hardware use and software applications.
Work to gather information, or resolve issue independently or collaboratively
Quickly learn and retain relevant system knowledge
Support stores during Go live opening week.
Respond to customer inquiries and problem solving in a professional and effective manner
Provide feedback to manager regarding service failures or customer concerns
Maintain in depth working knowledge of retail systems and processes
Perform other related duties as assigned
Qualifications:
Education:
College degree in IT or Equivalent certifications.
Skills & experience:
Written and verbal communication skills.
Must be a self-starter with the ability to think and work independently.
Knowledge in network hardware or telecommunications, basic data communications troubleshoot, Cat5-Cat6 cable and RJ45 understanding. Capable of using equipment provided.
Strong customer service skills.
Well-organized and detail oriented.
Ability to handle multiple projects/responsibilities simultaneously.
Proficiency in MS Office applications.
Problem analysis and solving.
Strong decision making.
Able to take Initiative, being flexible with schedule.
Must be capable of lifting and/or carrying up to 30 lbs.
Bilingual in Spanish
Entry Level Criteria: Computer literate, with a desire to learn telecommunications and cellular technology, Supermarket, Retail or POS experience is a plus. Willing to travel extensively; work nights or days only if needed; flexible with work assignments Valid US driver's license from NJ or NY state, and clean driving record.
Numbers & Facts
Location
NY, NY
Skills
Communication Skillsunmatched
Computer Networksunmatched
Computer Skillsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Customer Trainingunmatched
Data Collectionunmatched
Desktop PCunmatched
Detail Orientedunmatched
Develop and Maintain Customersunmatched
Driver's Licenseunmatched
Ethernet Cableunmatched
Grocery Storesunmatched
Hardware Installationunmatched
Identify Issuesunmatched
Microsoft Officeunmatched
Microsoft Windows Operating Systemunmatched
Multilingualunmatched
Multitaskingunmatched
Network Configuration Managementunmatched
Network Routersunmatched
Network Switchingunmatched
Network System Hardwareunmatched
On Site Supportunmatched
Organizational Skillsunmatched
Peripheral Hardwareunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Retailunmatched
SAPunmatched
Software Administrationunmatched
Software Installationunmatched
Spanish Languageunmatched
Telecommunicationsunmatched
Telecommunications Equipmentunmatched
Training/Teachingunmatched
Willing to Travelunmatched
Wireless Softwareunmatched
Writing Skillsunmatched
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