IT&S Program Manager

Job Summary

Plans and implements the strategic view of business objectives and the relationship to assigned Service Line projects. Prioritizes projects, enforces processes, and contributes to decisions regarding program and project direction. Engages with key stakeholders and clients in the resolution of complex issues.
 

Job Responsibilities

• Develops, communicates, and builds consensus for goals and project benefits in alignment with Corporate Strategy.
• Ensures project milestones and budgetary constraints are maintained.
• Manages cross-functional team engagement and alignment as it pertains to requirements, scope, and project delivery.
• Works with Service Line teams, vendors, and customers to develop project proposals outlining deliverables, requirements, risks, assumptions, key stakeholders, roles and responsibilities, and budgets.
• Collaborates with leadership to build and manage the program management function in support of projects; assists in defining and developing department-wide program management practices, governance standards, processes, and metrics.
• Reviews high-level deliverables across assigned Service Line projects and reports project status to leadership; carries out quality assurance procedures in accordance with established methodology and ensures successful project execution.
• Escalates risk issues to leadership when project scope requires intervention; assists in evaluation, reprioritization, and redesign of project plans and objectives as necessary.
• Contributes to Portfolio Management and Planning for assigned areas; collaborates with administrative leaders to create, enhance, and deliver improved project management processes and practices.
• Trains assigned staff in appropriate processes and documentation standards; manages resources including operating budget, supplies, equipment, space, staff, and information.
• Operates under general guidance, with varied work assignments requiring interpretation and independent decisions on courses of action.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related, are not essential functions.

Job Experience & Qualifications

• Bachelor’s degree required, or an equivalent combination of education and related experience.
• 5-7 years of project management experience required.
• 1-3 years of program management experience preferred.
• PMP or PgMP certification preferred.