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IT Security & Support Analyst

Lingatech Inc.

Harrisburg, PA

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JOB DETAILS
SKILLS
Best Practices, Computer Science, Computer Security, Computer Skills, Computer Testing, Computer Workstations, Cross-Functional, Customer Service Operations, Customer Support/Service, Documentation, Establish Priorities, Help Desk, Identify Issues, Incident Management, Information Technology & Information Systems, Information/Data Security (InfoSec), Internet Security, Maintain Compliance, Microsoft Product Family, Microsoft Windows Operating System, Microsoft Windows Server, Microsoft Windows System Administration, Network Monitoring, Network Security, Policy Development, Problem Solving Skills, Procedure Development, Process Improvement, Protective Services, Regulatory Requirements, Reporting Skills, Security Analysis, Security Compliance, Security Infrastructure, Security Monitoring, Splunk, Support Documentation, Team Player, Technical Support, Test Tools
LOCATION
Harrisburg, PA
POSTED
1 day ago
We are seeking an IT Security & Support Specialist with at least 2 years of experience providing technical support and information security services in an enterprise environment. This cross-functional role supports both the IT security and help desk teams, combining end-user support with security operations, incident management, and compliance activities. The ideal candidate is a collaborative problem solver who can also work independently with minimal supervision.
 

Job Duties:

  • Provide technical support to end users by troubleshooting and resolving hardware, software, and connectivity issues.
  • Respond to, prioritize, and resolve IT support tickets in accordance with established service levels.
  • Assist with documenting, tracking, and managing security incidents and identified vulnerabilities.
  • Perform network monitoring and generate reports to identify potential performance or security concerns.
  • Support information security initiatives by following established policies, procedures, and best practices.
  • Help ensure compliance with applicable security standards, regulatory requirements, and organizational policies.
  • Collaborate with IT security, infrastructure, and support teams to resolve technical and security-related issues.
  • Maintain accurate documentation of support activities, incidents, and remediation efforts.
  • Identify opportunities to improve support processes and strengthen the organization's security posture.
  • Work independently to manage assigned tasks while contributing effectively within a cross-functional team environment.

Required Qualifications:

  • 2+ years of experience providing information security support in an enterprise IT environment.
  • 2+ years of experience providing help desk or technical support services.
  • Experience supporting and administering Microsoft Windows Server and Windows workstation operating systems.
  • Experience using and supporting Microsoft 365 (O365) products and services.
  • Experience working with incident reporting, incident management, and IT support ticketing systems.
  • Experience using network and computer security testing and assessment tools.
  • Experience reading, analyzing, and interpreting security logs and system reports.
  • Experience working with Tenable and Splunk for vulnerability management, monitoring, and security analysis.
  • Associate's degree in Information Technology, Computer Science, Cybersecurity, or a related field, or current industry-recognized IT certifications.

About the Company

L

Lingatech Inc.

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