IT Senior Business Analyst - Salesforce

At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don't back down from hard work- we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.

Job Summary

In this role, you will lead complex requirements gathering, process design, and functional strategy across GAF's Salesforce and Analytics platforms. You'll optimize our Lead-to-Cash process, leverage Salesforce Data Cloud, streamline collaboration with Slack workflows, and shape how Tableau delivers real-time, actionable insights to our operations.

If you thrive on solving complex enterprise challenges, designing seamless user experiences, and bridging B2B manufacturing needs with cutting-edge tech, this is your opportunity to drive meaningful impact at scale.

Essential Duties

• Business Analysis & Requirements (70%)

• Lead discovery workshops, interviews, and process design sessions across cross-functional business units.

• Author sophisticated user stories, functional spec documents, process swim-lane diagrams, and UX wireframes for audiences ranging from offshore developers to C-Level executives.

• Define solution architectures across Sales Cloud, Service Cloud, Experience Cloud, and Data Cloud.

• Modernize enterprise reporting by establishing requirements for Tableau (including metric-driven analytics via Tableau Pulse) and integrated Slack conversational workflows.

• Evaluate custom vs. declarative configurations in Salesforce Flow Builder to protect system scalability.

• Testing & Quality Assurance (20%)

• Collaborate with onshore/offshore development and QA teams to validate technical deliverables against business logic.

• Lead User Acceptance Testing (UAT), script creation, execution, and stakeholder sign-offs.

• Mentorship & Administrative Support (10%)

• Provide functional direction and review guidance to junior Business Analysts.

• Support IT governance, release management strategies across seasonal Salesforce updates, and operational support.

Qualifications Required

• Bachelor's Degree Degree in Computer Science, Information Systems, Business Administration (IT emphasis), or equivalent experience.

required

• 5+ years of dedicated Business Analysis experience, with at least 3+ years actively driving projects in the Salesforce ecosystem.

Qualifications Preferred

• Salesforce Data Cloud Consultant, Sales/Experience Cloud Consultant, Tableau Certified Data Analyst, or CBAP/PMI-PBA.
• Domain & Technical Expertise:
• Demonstrated track record with Lead-to-Cash implementations in enterprise manufacturing, durable goods, or supply chain environments.
• Functional familiarity with Salesforce Data Cloud, Slack App integration, and Tableau / Data Cloud-powered analytics.
• Strong working knowledge of security models (OWDs, Sharing Rules, Permission Sets), Lightning Web Components (LWC), REST/SOAP APIs, and CI/CD tools (e.g., AutoRABIT, Copado, DevOps Center).
• Proficiency in Agile/Scrum methodologies using Jira or Azure DevOps, as well as visual modeling via Lucidchart or Miro.
• Salesforce Certified Business Analyst OR Salesforce Certified Administrator.

Base salary and/or rate of pay ranges listed are exclusive of fringe benefits and potential bonuses. Individual compensation offers will be determined based on a variety of factors, including but not limited to geographic location, relevant candidate experience and skill, education, and/or qualifications.

Base Salary Range: $112,000-$154,000

How We Protect What Matters Most:

1. We offer a wide range of health insurance options that include medical, dental, and vision for you and your family. 2. Our Family-Building benefits support the many different journeys to fertility and parenthood. 3. Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions. 4. Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee's primary residence. 5. Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program. 6. We're committed to fostering a culture that reflects our values to connect, empower, evolve, and inspire. We offer many opportunities for employees to connect with one another, including through our Employee Resource Groups who focus on education and allyship for all of our employees.

GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.

We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace. We are committed to equal employment opportunity on the basis of each candidate's qualifications, experience, and merit, without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).