IT Senior Program Manager

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

NTT DATA's Client is seeking a highly motivated IT Senior Program Manager with strong technical expertise and executive-level leadership communication skills to deliver customer experience for our global Healthcare Devices/Life Sciences clients, based out of Kalamazoo, MI.
This Program Manager is a strategic leader and trusted partner to executive stakeholders, capable of navigating highly complex customer environments and driving alignment across global, cross-functional teams. The Senior Program Manager will lead large-scale customer driven solutions.
The ideal candidate is customer-obsessed, highly analytical, and excels at bringing structure to ambiguity—while also driving measurable improvements in customer experience and business outcomes.

Responsibilities and Duties:

• Partner with business stakeholders, cross-functional teams – Manufacturing, Distribution, Finance, IT infrastructure across geographies to integrate multiple systems to create robust supply chain operations.
• Define application program scope, goals and deliverables; incorporate input from cross-functional team members and communicate to senior stakeholders.
• Create, maintain, and drive schedule by monitoring progress, coordinating activities, and resolving problems. Implement, manage, and communicate program changes.
• Actively assess program health, utilize technical, managerial, and leadership skills to keep program velocity on track. Understand and exercise escalation process both internally and externally to ensure high quality, on-time delivery.
• Lead complex technology partnerships with external vendors, integrate external teams and results into critical path and manage deliverables against SOW's.
• Work closely with workstream owners and dependent teams in defining the vision and ensuring team is doing the right thing for the acquisition entity
• Prioritize team activities, lead decision-making process, and make appropriate commitments to dependent teams and stakeholders.
• Proactively identify and manage program risk; apply sound engineering problem-solving techniques and innovative mitigation plans to deliver excellence.
• Lead design control activity, including but not limited to requirements, risk analysis, verification and validation protocols and reports, design transfer.
• Lead process improvement as required to deliver scope of work assigned.
• Support Quality Assurance and Regulatory Affairs during relevant to GxP Application validation processes.
• Assist in management of headcount, budget, and purchasing activities.
• Present project updates to senior-level stakeholders, welcoming feedback and implementing/driving changes quickly.
• Build and execute operational and technical project plans, facilitate all project gate reviews, utilize PPM tool and effectively escalate issues to meet the project milestones/goals.
• Demonstrate high adaptability and flexibility to take responsibility to support new projects that has priority and as communicated.

Basic Qualifications

• Bachelor's degree in IT, Business Administration, Computer science or related fields
• Minimum 15 years work experience as a Project Manager
• Minimum 3 years as a Program Manager
• Minimum 3 years in Pharma/Life Science industry
• Have PMP or relevant Project Management certifications

Preferred Experience and Skills:

• Program Management experience overseeing enterprise level programs
• Customer experience platform implementation leading multiple project teams working with several vendors and business groups
• Experience working with various business stakeholders, preferably in a large global organization
• Experience with traditional Waterfall/iterative project management framework and Agile methodologies
• Expertise in using different project management tools including Planview, MS Project plan, reporting dashboards and metrics.
• Effective resource management, budget and change management, while delivering consistent quality implementation to stakeholder expectations
• Strong communicator with effective presentation skills delivering formal presentations & risk mitigations, benefits & financial realizations.
• Self-motivated and independent critical thinker who can visualize and guide team during conflicting situations to stay focused on business goals & priorities
• Effective conflict & impediments management in a fast-paced environment, take higher responsibilities working with cross functional team who are working on multiple priorities
• Excellent leadership and interpersonal skills with ability to influence stakeholders and team members with variety of personal styles to focus on right priorities under pressure and tight deadlines.
• Excellent written and verbal communication skills is a must.

About NTT DATA Services:

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is $80-$88/hour. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.