Job Title: IT Senior Support Specialist 3 Location: Atlanta, GA (hybrid) Duration: 12 Months Job Description: Job Summary: Under broad supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs. May develop and conduct training programs for software/hardware users. Owns assigned tasks. May serve as a lead or train staff. Qualifications: High school diploma or GED AND Two years of education or experience in information security, privacy, system/network administration and support, or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area. Note: Candidates for this position must be local to the Atlanta area Note: This position requires one day onsite per week. Additional Qualifications Minimum 5 years of experience providing both front and back-end technical support for 3rd party application products. Including deployment/implementation, application modification, and application error debugging. Experience working with Java-based 3rd-party web applications is a plus. Experience providing support for the Agile Assets/Trimble Asset Management system is strongly desired. Demonstrable skill and hands-on experience in diagnosing and resolving application issues, application deployment, application configuration, scripting, performing data analysis, writing SQL, and stored procedures. This is a senior technical support specialist position. Candidates must possess advanced technical skills and knowledge. Technical Skills experience and knowledge, which include the following: Java or other programming language JavaScript Groovy Script XML SQL PL SQL Oracle databases Skill Matrix: Skill Required Amount of Experience Experience Technical front end and back end 3rd party software support Required 7 Years Agile Assets/Trimble Asset Management System Support Highly desired 5 Years JavaScript and Groovy Script Required 5 Years Database development with MS SQL and Oracle and knowledge of Oracle PL/SQL, and T-SQL Highly desired 5 YearsI
Integrated Resources, Inc