IT Service Center Intern

Description: 

We are seeking a motivated and eager IT Support and Operations Intern to join our team.  This is an in-office position. This internship is an excellent opportunity for individuals looking to gain hands-on experience by providing front-line support.  This includes solving technical issues and fulfilling service requests such as deploying hardware software and system access and Improving day-1 productivity, as well as implementing AI enabled applications. The intern will work as part of a support and operations team to complete tasks with mentoring and supervision.  Interns can work full time hours but tend to work part time during fall/winter and fulltime spring/summer. 

Responsibilities: 

Request Fulfillment  

• Manage user requests for new software, hardware, and other IT-related services 

• Ensure timely and efficient request fulfillment 

Incident Resolution  

• Provide first-level contact and problem resolution for all internal users 

• Respond to inquiries, diagnose problems, and guide users through step-by-step solutions 

Technical Support  

• Assist with installation, configuration, and ongoing usability of system hardware and software 

• Identify, analyze, and resolve hardware, software, and network-related issues 

• Escalate problems to higher-level support when necessary 

User Education  

• Educate users on basic system use and best practices to enhance their knowledge and reduce future issues 

• Maintain detailed records of user issues, resolutions, and help desk activities 

• Update and maintain technical documentation and knowledge base articles to assist in resolving future issues 

Collaboration  

• Work closely with other IT staff to address broader issues and implement improvements 

Qualifications: 

• Currently pursuing or have completed (1) a college degree in information technology, information systems, computer science, electronics engineering OR (2) CompTIA A+, Network+, and Security+ certifications 

• Technical knowledge of hardware, software, and network systems 

• Familiarity with remote desktop applications and help desk software 

• Experience with Microsoft Windows, Microsoft 365, and Azure AD 

• Strong problem-solving, analytical, and creative thinking skills 

• Excellent communication and collaboration skills 

What We Offer: 

• Hands-on experience with real-world technical support and operations 

• Mentorship from experienced professionals in the field 

• Opportunity to work in a collaborative and innovative environment 

• Potential for future full-time employment based on performance and availability