IT Service Center Technician

Posting Details

Position Information

Title IT Service Center Technician Position Description

Department Information

BSU's IT Service Center provides 24/7/365 technology support for faculty, staff, and students. Assistance is provided via chat, phone, or email.

Position Information

Student employees will be trained to troubleshoot a variety of account and computer issues ranging from installing software, assisting customers with logging into their account to fixing printer issues.

Beyond the training, you will be part of a team that plays a critical role in the daily operations on the BSU Campus.

Eligibility requirements:

Must be a Bridgewater State University undergraduate student registered for a minimum of six credits for the Fall 2026 semester.

Preferred Qualifications

1.Excellent customer service skills.

2. Maintains a good academic standing.

3. Ability to work independently and to learn quickly.

4. Strong problem solving skills.

5. Knowledge of:

• Office 365 (Word, Excel, Power Point, Outlook)
• Internet Explorer, Chrome, Firefox, Safari
• Operating Systems (Windows, Mac)
• Blackboard
• InfoBear
• Anti-virus software
• Navigating BSU Website
• Software Support
• Printer Support

Physical Demands

Able to lift up to 20 pounds

Special Conditions for Eligibility

Please be aware that employment at Bridgewater State University is contingent upon completion of a successful background check. Bridgewater State University is an E-Verify employer.

EEO Statement

Bridgewater State University is an equal employment opportunity employer and considers all qualified candidates without regard to race, color, religion, sex, age, national origin, disability status, veteran status, gender identity, sexual orientation, genetic information, pregnancy or pregnancy-related condition or any other characteristic protected by law.

Hourly Rate $15.00

Posting Detail Information

Posting Number Stu05936P Open Date Close Date 10/30/2026 Open Until Filled Yes Special Instructions to Applicants

For additional information about this position or for a status update of your application, please contact:

Katie Thoman

kthoman@bridgew.edu

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Are you a Bridgewater State University undergraduate student enrolled in a degree program registered for at least six credits?

• Yes

• No

• • Have you ever worked on campus before?

• Yes

• No

• • Please provide the days and hours you would be available to work. Hours must be outside of your scheduled class times.

(Open Ended Question)

Documents Needed To Apply

Required Documents

• Resume
• Cover Letter
• Class Schedule

Optional Documents