IT Service Centre Support Officer

IT Service Centre Support Officer

Job No.: 697777

Location: Clayton campus

Employment Type: Full-time

Duration: Continuing appointment

Remuneration: $86,344 - $99,179 pa HEW Level 05 (plus 17% employer superannuation)

• Be inspired, every day
• Take your career in exciting, rewarding directions
• Be a part of an inclusive, collaborative community

The Opportunity

Our eSolutions Clayton Service Team is looking for their next IT Service Centre Officer. The Support Officer is part of a dynamic customer focused team of IT professionals providing front line support to their customers. The role is responsible for supporting a wide variety of technologies including desktop, network, AV and telephone. The successful candidate will also ensure that requests are regularly updated and realistic resolution times are provided and will be the first point of contact for our customers with any IT service problems or queries they may have.

To be successful in the role, the ideal candidate will have a sound technical knowledge in desktop support including hardware and software, standardised and custom software applications. They will also have the ability to manage and prioritise multiple problems at once and have demonstrated ability to work as both an effective team member and exercise independence, judgement and initiative.

About Monash University

At Monash, work feels different. There’s a sense of belonging, from contributing to something ground breaking – a place where great things happen.

We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.

Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy.

In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions. We rank in the world’s top-50 universities in rankings including the QS World University Rankings 2026.

Learn more about Monash.

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Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.

To Apply

For instructions on how to apply, please refer to 'How to apply for Monash Jobs'. Your application does not need to address the Key Selection Criteria. Please send us a cover letter (max 1 page) that addresses your suitability for the role, along with a copy of your latest resume.

Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.

We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr-recruitment@monash.edu in an email titled 'Reasonable Adjustments Request' for a confidential discussion.

Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.

Enquiries: Mr Paul Blaich, IT Service Centre Manager,

Paul.Blaich@monash.edu

Position Description: IT Service Centre Support Officer

Applications Close: Wednesday 14 October, 11:55pm AEDT

Supporting a diverse workforce