IT Service Delivery Systems & Projects CoordinatorThe Atlanta Public School System is seeking the services of an IT Service Delivery Systems & Projects Coordinator to provide technical support, system management, and training for the IT Service Delivery and Student Experience Team.Atlanta Public Schools’ Digital Bridge program provides 38,000 student devices, staff laptops, hotspots, and other district technology to ensure students can access digital resources and tools at both school and home.The IT Service Delivery Systems & Projects Coordinator serves as the primary manager of iiQ for the IT Service Delivery and Student Experience Team, ensuring the system operates effectively to support device management and service delivery.The position provides iiQ training for all Field Technicians including Lead Field Technicians, handles ticket escalations involving student Chromebook devices, staff laptops, hotspots, and other district technology, and monitors IT Service Delivery and Student Experience Tableau dashboards. Additionally, this role manages special projects for the IT Service Delivery and Student Experience Group, collaborating with Field Technicians, IT Management, and other IT divisions.The position also helps ensure efficient processes are in place for IT Service Delivery, IT Service Desk, and IT Asset Management.This role includes administrative assistant responsibilities for the IT Service Delivery and Student Experience team, providing administrative support to ensure smooth operations. This position will work under the supervision of the IT Service Delivery team.Adhere to established standard operating procedures through the following:Maintain exceptional customer service posture at ALL TIMES.Serve as primary manager of iiQ for IT Service Delivery and Student Experience TeamPrimary iiQ Management and Training Responsibilities:Manage and administer iiQ system for IT Service Delivery and Student Experience TeamProvide comprehensive iiQ training for all Field Technicians and Lead Field TechniciansHandle iiQ ticket escalations involving student Chromebook devices, staff laptops, hotspots, and other district technologyAssist in the management of district technology including 38,000 student devices, staff laptops, hotspots, and other technology assets across the school districtMonitor IT Service Delivery and Student Experience Tableau dashboardsMaintain accurate technology asset assignments and data integrity in iiQ system for student devices, staff laptops, hotspots, and other district technologyWork with data information group to establish Tableau dashboards for IT Service Delivery, IT Service Desk, and IT Asset ManagementManage special projects for IT Service Delivery and Student Experience Group involving Field Technicians, IT Management, and other IT divisions o Help ensure efficient processes are in place for IT Service Delivery, IT Service Desk, and IT Asset Management Record and submit checklists or other documentation as required for upward reporting and accountability.