IT Service Delivery Technician

JOB-10046277

Anticipated Start Date

April 15, 2026

Location

Dubois, PA

Type of Employment

Contract Hire

Employer Info

Our client is a leader in the industry of providing safe water treatment and sewage services, which is a priority for sustainability of humanity. Many infrastructure expenditures approved by Congress this past year provide job stability for employees that work in this industry. This client hires all full-time associates through temporary agencies, so our roles are typically temp-to-hire. This gives our candidates and the client an opportunity to ensure that this will be a good fit for full time role with their company. They have many locations nationally and there is an opportunity for advancement and provide benefits to their full-time employees. Safety is a priority for this client and they provide training and direction for all employees to ensure they are able to do their job safely.

Job Summary

The IT Service Delivery Technician plays a critical role in supporting the day-to-day operational delivery of IT services across the organization. This hands-on position is responsible for managing service requests, installing and configuring hardware and software, and troubleshooting technical issues to ensure optimal system performance.

Job Description

• Provide technical support to users via phone, email, or in person
• Troubleshoot and resolve hardware, software, and basic network issues
  
• Install, configure, and maintain IT equipment and applications
  
• Perform system updates and ensure ongoing system performance
  
• Train users on new technologies, tools, and software
  
• Manage IT service requests and ensure timely resolution in line with SLAs
  
• Monitor service performance and identify opportunities for improvement
  
• Collaborate with internal teams to enhance service delivery processes
  
• Support the development and maintenance of service level agreements
  
• Build and maintain strong relationships with internal customers
  
• Understand user needs and provide effective technical solutions
  
• Gather feedback and address concerns in a timely and professional manner
  
• Communicate updates, outages, and service changes clearly
  
• Document all service requests, incidents, and resolutions accurately
  
• Maintain inventory records of hardware and software assets
  
• Generate reports on service performance and customer satisfaction
  
• Analyze trends and recommend improvements
  
• Assist in planning and IT projects such as network upgrades, equipment installations, and system rollouts
  
• Support manufacturing and operational systems, including IT tools, UPS, and AV equipment
  
• Coordinate with cross-functional teams to ensure successful project delivery
  
• Track project progress and provide status updates to stakeholders
  
• Ensure IT services and processes meet defined quality standards
  
• Conduct periodic reviews and audits to identify improvement areas
  
• Implement corrective actions to address performance gaps
  
• Stay informed on industry best practices and apply them to service delivery

Skills Required

• 3–5 years of relevant IT support or service delivery experience
• Strong troubleshooting skills across hardware, software, and basic networking
• Excellent customer service and communication skills, especially with non-technical users
• Ability to analyze problems and implement effective solutions
• Experience working in a collaborative team environment
• Commitment to continuous learning and professional development
• Strong collaboration and teamwork mindset
• Results-driven approach with a focus on efficiency and service quality

Preferred Certifications:

• CompTIA A+
• Microsoft Certified Professional (MCP)
• ITIL Foundation

Education

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience

Pay Rate

• $32 - $36.60 per hour (Compensation will be offered within this posted range based on experience, skills, and market factors)