IT Service Desk

Is helping others your passion? Are you comfortable in a fast-paced, results-driven environment? Are you seeking an opportunity to demonstrate your strong analytical and problem-solving skills? We are looking for dedicated and proactive IT Service Desk Technicians to join our talent pool and connect with exciting opportunities across the United States. Apply today!

BetterPros unlocks human potential by offering competitive compensation, flexibility, constant learning and growth, and the opportunity to work anywhere you want with one of our +130 active clients across the United States.

What you'll do:

• Respond to incoming service desk requests via phone, email, and chat.

• Provide first-level contact and convey resolutions to customer issues.

• Escalate unresolved queries to the next level of support.

• Properly log all incidents and service requests via online ticketing systems.

• Diagnose and resolve technical software, hardware, and basic networking issues. Guide users through step-by-step solutions in a clear and concise manner.

• Collaborate with team members to ensure smooth and efficient support operations. Create and maintain technical documentation and contribute to the knowledge base.

• Adhere to all company policies, especially regarding data security and privacy.

What you must have:

• +3 years of experience working for an IT Service Desk.

• Experience or basic knowledge of cybersecurity and remote desktop software.

• Advanced English level.

• Knowledge of Windows operating systems, processing, software installation and automated tools.

A great plus:

• Experience working with US-based clients.

We've got the opportunities, you've got the talent. We want to hear from you! Apply now.