Deliver exceptional phone, chat, and in-person support to end users
Troubleshoot and resolve hardware/software issues or escalate as needed
Document incidents accurately and maintain call tracking records
Use knowledge base tools to drive high first-call resolution rates
Install, repair, and maintain computer systems and peripherals
Provide user education and guidance
Maintain professionalism and composure under pressure
2–5 years of relevant experience in a fast-paced, technical support environment
Strong communication and customer service skills
High school diploma or GED (required)
Technical aptitude with ability to troubleshoot and resolve complex issues
Self-motivated and able to work independently under pressure
Willingness to work variable shifts, including nights and weekends