Job Description
IT Support Specialist
Provide Level 1 and Level 2 Service Desk support across desktop, server, and end-user environments. Manage incidents and service requests through ServiceNow, ensuring SLA targets are met. Deliver onsite and remote support to employees across North America and international offices. Troubleshoot and resolve issues involving Windows, Office 365, Microsoft Teams, VPN, Citrix, and collaboration technologies. Support voice and video conferencing platforms including Webex, Cisco Jabber, and Microsoft Teams. Perform user account administration, hardware/software deployments, and asset management activities. Investigate technical infrastructure issues and coordinate with specialised IT teams when required. Liaise with external technology vendors and managed service providers to resolve incidents efficiently. Contribute to continuous improvement initiatives, knowledge sharing, and IT service enhancements.
5-7 years of experience in IT Desktop Support or Service Desk environments. Strong knowledge of Windows 10, Windows Server, Microsoft Office, Office 365, Microsoft Teams, and ServiceNow. Experience supporting remote users, VPN technologies, Citrix, and collaboration platforms. Exposure to networking technologies, Active Directory, SCCM, SharePoint, MDM, or security technologies is advantageous. Excellent communication and stakeholder management skills, with the ability to support senior executives. Strong troubleshooting, problem-solving, and customer service capabilities. IT-related qualification and/or Microsoft, CompTIA, or ITIL certifications preferred. Location: New York, NY. Working Pattern: Hybrid working environment (3 to 4 days a week in Midtown Manhattan)
Competitive salary package commensurate with experience. Opportunity to join a respected global investment management organisation. Exposure to enterprise-scale technology environments and international operations. Collaborative culture focused on continuous improvement and professional development.Employment Type: Contract to hire. Salary: $60-$70 an hour depending on experience.
Numbers & Facts
| Location | New York, New York |
| Job Type | Full-time |
| Industry | Staffing/Employment Agencies |
| Salary | $60–$70 Per Hour |
| Company Size | 10,000 employees or more |
| Website | https://www.michaelpage.ca/ |
About Company
Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.
Our business was established in Canada in 2005 when we opened our Toronto office. Our role is to work with employers and job seekers to facilitate a successful match. This can range from advising a global company on a candidate sourcing strategy to helping a job seeker find their dream job.
In Canada, we focus on recruiting for the following areas:
Banking and financial services
Digital and e-commerce
Engineering and manufacturing
Finance and accounting
Human resources
Information technology
Marketing
Oil and gas
Procurement and supply chain
Property and construction
Sales
An Established Brand
The Group has established a leading presence in many of the key markets for professional recruitment around the world and has positioned itself in certain other markets, which offer the opportunity for future growth. Within its current largest markets, Michael Page has also built a regional presence, including in the UK, France and Australia. Consequently, the Michael Page brand is among the most widely recognized brands in the professional recruitment industry.
A Market Leader
The role of a recruitment consultancy is to act as an intermediary, identifying and sourcing suitably qualified candidates on behalf of its clients. Candidates are recruited either for permanent or contract positions (typically for a fixed term) or on a temporary basis. Within the overall recruitment industry, the market for professional recruitment services is a specialist sector which has developed more recently. Michael Page is widely recognized as leading the development of this market around the world.
Learn the benefits of working with Michael Page yourself. Submit your resume or contact a Michael Page recruitment consultant today.
Skills
- Analysis Skillsunmatched
- Asset Management Softwareunmatched
- Cisco Network Systemsunmatched
- Citrix Product Familyunmatched
- Communication Skillsunmatched
- CompTIA - Computing Technology Industry Associationunmatched
- Consultingunmatched
- Continuous Improvementunmatched
- Customer Support/Serviceunmatched
- Desktop Administrationunmatched
- Desktop PCunmatched
- Hardware Administrationunmatched
- ITIL (IT Infrastructure Library)unmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- International Operationsunmatched
- Jabberunmatched
- Maintenance Servicesunmatched
- Manufacturing Data Managementunmatched
- Microsoft Active Directoryunmatched
- Microsoft Officeunmatched
- Microsoft Product Familyunmatched
- Microsoft SharePointunmatched
- Microsoft Windows Operating Systemunmatched
- Microsoft Windows Serverunmatched
- Problem Solving Skillsunmatched
- Resolve Customer Issuesunmatched
- Service Level Agreement (SLA)unmatched
- ServiceNowunmatched
- System Center Configuration Manager (SCCM)unmatched
- Team Playerunmatched
- Technical Supportunmatched
- User Account Administrationunmatched
- VPN (Virtual Private Network)unmatched
- Videoconferencingunmatched
- WebExunmatched
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