IT Service Desk Analyst

Service Desk Support Analyst (Contract)

Location: Owatonna, Minnesota (Onsite)
Duration: 90-Day Contract with Possible Extension
Schedule: Monday-Friday, 7:00 AM-4:00 PM or 8:00 AM-5:00 PM
Compensation: $24-29/hour

Position Overview

A manufacturing organization is seeking a customer-focused Service Desk Support Analyst to provide hands-on technical support across a large operational environment supporting nearly 1,000 employees. This role will serve as a key member of a small IT support team responsible for assisting office personnel, production-floor employees, and plant operations systems.

The ideal candidate combines strong technical troubleshooting skills with a service-first mindset and enjoys working directly with end users in a fast-paced environment. This individual will support a wide range of hardware, software, access management, and device deployment initiatives while helping ensure uninterrupted business operations.

What You'll Do

• Deliver responsive technical support for employees across office and manufacturing environments.
• Troubleshoot hardware, software, account access, and device-related issues.
• Manage and resolve support tickets while maintaining detailed documentation.
• Assist users with password resets, account administration, and application access requests.
• Configure, deploy, and support desktops, laptops, printers, scanners, and other endpoint devices.
• Participate in a large-scale laptop refresh and deployment initiative.
• Support Microsoft-based applications and operating systems.
• Escalate complex issues when necessary and collaborate with other IT team members to ensure timely resolution.
• Maintain accurate records of technology assets and equipment inventory.
• Contribute to process improvements and documentation within the IT support organization.
• Provide excellent customer service in both face-to-face and phone-based support interactions.

Required Qualifications

• 2+ years of experience in a Service Desk, Help Desk, Desktop Support, or Technical Support role.
• Strong troubleshooting skills within Microsoft Windows environments.
• Experience supporting desktop and laptop hardware.
• Familiarity with Microsoft Office applications and Adobe products.
• Experience working with ticketing systems such as Cherwell, EasyVista, ServiceNow, Jira Service Management, or similar platforms.
• Ability to communicate technical concepts clearly to non-technical users.
• Strong organizational skills and the ability to manage multiple priorities.
• Demonstrated commitment to delivering exceptional customer service.

Preferred Qualifications

• Experience supporting users in manufacturing, warehouse, or production environments.
• Exposure to endpoint deployment projects or device refresh initiatives.
• Basic understanding of networking concepts.
• Technical certifications such as CompTIA A+, Microsoft, or similar credentials.
• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related discipline.

Work Environment

• Onsite position within a manufacturing and office setting.
• Daily interaction with employees across multiple operational departments.
• Support coverage is focused on standard daytime business hours.
• No on-call responsibility during the contract assignment.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.