IT Service Desk Assistant - Part-time/Temporary

IT Service Desk Assistant - Part-time/Temporary Salary

See Position Description

Location: District Offices Job Type: Temporary Job Number: 2026-TEMP-00098 Department: Client Services Staff Opening Date: 03/03/2026 Closing Date: 3/17/2026 5:00 PM Mountain

Description Benefits Questions

Were thrilled youre considering a position with us. To help you prepare, please have the following information readily available before you begin your application: Resume/CV, Letter of Interest, and other applicable documents for the job. You will be completing information related to work history, educational background, and contact information. Some roles may have additional, job-specific questions to better assess your qualifications. Were committed to a fair and transparent hiring process. To find out more information about us, please click here.

All employees are expected to live and work within the state of Arizona as a condition of employment. All selected candidates are subject to a successful completion of a background check. The data we collect during the application process is used to evaluate your qualifications for the role youre applying for. All data is handled with strict confidentiality and in accordance with our privacy policy.

Position Summary

Hours Per Week: Up to 19.5 hours per week Department: Information Technology - District Office Rate of Pay: $15.45/hour

The IT Service Desk Assistant is an entry-level role at Pima Community College (PCC), designed for individuals interested in starting a career in IT. This role is essential in providing technical support to students, faculty, and staff across multiple campuses. Initially based at the District Office, the position involves answering phone calls, handling support tickets, and troubleshooting various IT issues. As needs arise, there may be opportunities to assist at different campuses, offering valuable hands-on experience.

The work schedule for this position is flexible and may include working evenings and weekends and local travel.

About Temporary Employment

This position has 2 vacant positions and will establish a qualified applicant pool for part-time temporary positions. Applications will remain active for 6 months to a year and selected candidates may be contacted as positions become available or when immediate staffing needs arise. Placement in the pool does not guarantee employment. The applicant pool will be refreshed annually. Temporary applicants may be hired for specific assignments or placed in an applicant pool for future opportunities, depending on enrollment levels and business needs. If selected from this pool of applicants, candidates contacted will receive details regarding the specific assignment and will have the opportunity to confirm interest and availability.

We are seeking dedicated part-time temporary employees to join our qualified applicant pool. Selected candidates will be considered for placement as positions become available or when immediate staffing needs arise.

Part-time temporary roles offer flexible scheduling and the opportunity to support a diverse population of students in achieving their educational goals.

Duties & Responsibilities

Provide IT support to PCC students, faculty, and staff Serve as a support resource for campus Tech Corner services Respond to user queries related to Google Apps, MyPima, and other PCC systems Assist in configuring mobile devices for PCCs wireless networks Diagnose and resolve a variety of computing and support issues Address virus and malware-related problems Support users experiencing difficulties with instructional software Effectively communicate technical information to a non-technical audience Utilize the service desk ticketing system to log issues and resolutions Undertake additional duties as required

Job Requirements/Qualifications

High school diploma or GED Proficiency in Windows and Macintosh operating systems Ability to troubleshoot hardware, software, and networking issues Basic understanding of Gmail and Google Apps

Knowledge, Skills, and Abilities

Strong customer service orientation Experienced in diagnosing and resolving complex hardware, software, and networking issues Excellent verbal and written communication skills Self-starter with the ability to learn quickly and work independently

If you require assistance, or a reasonable accommodation for individuals with disabilities, please do not hesitate to contact Pima Community College Human Resources.

Human Resources Contact Information:

Phone: (520) 206-4624 TTY: (520) 206-4530 Email: hr@pima.edu

Pima Community College is an Equal Opportunity Employer. We encourage applications from all qualified individuals. No benefits are available.

Application Requirements

1. You must be 18 years or older to apply for this position. Are you at least 18 years of age?

Yes No

2. Did you graduate from high school or receive a GED Certificate?

Yes No

3. This position does not provide sponsorship for an employment visa. Will you now or in the future require sponsorship for an employment visa?

Yes No

4. All employees are expected to live and work within the state of Arizona as a condition of employment. Do you currently reside in or plan to relocate to Arizona?

Yes No

5. Our operating hours are Monday-Thursday, 7 AM-6 PM, and Friday, 7 AM-5 PM. Please list any specific times during these hours when you are unavailable due to regular commitments.

[Insert response]

While we may occasionally need to adjust schedules each semester, we will do our best to accommodate your needs.

6. This role requires regular on-site attendance at the Pima Community College, District Office and potentially other campuses. Can you confirm that you have reliable transportation to meet the scheduled work hours?

Yes No

Required Question

Employer: Pima Community College District (AZ) Address: 4905 East Broadway Blvd. Building D, Room 102 Tucson, Arizona, 85709-1180 Phone: (520) 206-4624 (520)206-4500 Website: https://pima.edu/pima-jobs/contact-us.html