Who We Are
US Cold owns and operates one of the most complex temperature-controlled logistics networks in North America. Every day, our systems coordinate the storage and movement of food at national scale across a network of state-of-the-art distribution centers, including multiple highly automated warehouse facilities.
We continue to advance our core warehouse and logistics platforms. Our current focus is on modular, event-driven, API-first and cloud architectures. We continue to enhance reliability and accelerate engineering productivity by strengthening our SRE and AI practices. This is a large investment in innovation to continue to drive operational excellence at our facilities.
If you want to build durable systems that operate in the physical world at scale, this is that opportunity.
The Role
The IT Service Desk II Analyst provides advanced technical support for end-user computing, collaboration tools, endpoint technologies, and enterprise applications across the US Cold network. Reporting to the Associate Manager, Service Desk, this role serves as a key escalation point for technical incidents and service requests, ensuring timely resolution and exceptional customer service.
This position works closely with Infrastructure, Security, Applications, and Operations teams to maintain a stable, secure, and productive technology environment. The ideal candidate combines strong troubleshooting capabilities, customer-focused communication skills, and a commitment to continuous improvement.
What You Will Own
What We're Looking For
Required Qualifications
Preferred Qualifications
Why This Role Is Different
Compensation & Structure
Benefits Include
If annual hours are attained, these benefits may apply. Medical, Dental, Vision, Prescription, Legal Insurance, Pet Discount, Critical Illness, Accident Insurance, Hospital Indemnity, Long Term Care + Permanent Life Insurance, Identity Theft Protection, Short Term Disability Insurance, Long Term Disability Insurance, Supplemental Disability Insurance, Basic Life Insurance, Accidental Death and Dismemberment Insurance, Supplemental Life Insurance, Supplemental Spouse Life Insurance, Child Life Insurance, Loan Solution, Health Flexible Spending Account, Dependent Flexible Spending Account, Telemedicine, Virtual Primary Care, Prescription Savings Plan, Prescription Specialty Copay Assistance Program, Weight Management Program, Chronic Condition Management, Care Navigator Program, 24/7 Nurse Line, Expert Medical Opinion, Precious Additions Maternity Program, Health Advocacy, Employee Assistance Program, Digital Cognitive Behavioral Therapy, Digital Physical Therapy, Behavioral and Mental Health Platforms, Auto and Home Discount Program, Secure Travel Protection, Discount Programs, 401(k) Plan, Education Assistance, Paid Time Off, Referral Program, and Commuter Benefit (NJ Only).
Benefits Include
If annual hours are attained, these benefits may apply. Medical, Dental, Vision, Prescription, Legal Insurance, Pet Discount, Critical Illness, Accident Insurance, Hospital Indemnity, Long Term Care + Permanent Life Insurance, Identity Theft Protection, Short Term Disability Insurance, Long Term Disability Insurance, Supplemental Disability Insurance, Basic Life Insurance, Accidental Death and Dismemberment Insurance, Supplemental Life Insurance, Supplemental Spouse Life Insurance, Child Life Insurance, Loan Solution, Health Flexible Spending Account, Dependent Flexible Spending Account, Telemedicine, Virtual Primary Care, Prescription Savings Plan, Prescription Specialty Copay Assistance Program, Weight Management Program, Chronic Condition Management, Care Navigator Program, 24/7 Nurse Line, Expert Medical Opinion, Precious Additions Maternity Program, Health Advocacy, Employee Assistance Program, Digital Cognitive Behavioral Therapy, Digital Physical Therapy, Behavioral and Mental Health Platforms, Auto and Home Discount Program, Secure Travel Protection, Discount Programs, 401(k) Plan, Education Assistance, Paid Time Off, Referral Program, and Commuter Benefit (NJ Only).
Operational Context
This role is primarily technical and office-based, with occasional interaction in operational environments depending on business and system support needs.
Physical & Operational Context
May require physical effort associated with using a computer to access information, or occasional standing, walking, and lifting to support day-to-day activities. Effective communication, vision, and hearing are essential for safety and productivity. Operate scanners, tablets, radios, phones, computers, and other required equipment. Additional work hours may be requested to support projects, operational priorities, technology deployments, or critical incidents. Attend in-person meetings and training sessions regularly. Work independently and collaboratively in a fast-paced environment while managing competing priorities and service commitments.
Additional Information
Job functions may vary based on operational requirements. This description outlines the primary duties and responsibilities associated with the role but is not intended to be an exhaustive list. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. This job description may not encompass every task necessary to successfully perform the position.