We are seeking a highly qualified IT Service Desk II professional to join a well-rounded, collaborative team supporting multiple healthcare sites. The ideal candidate will bring strong technical skills, excellent communication abilities, and experience supporting executives and clinical staff.
Key Responsibilities:
Provide Level II service desk and field support across multiple locations
Support Windows 10 PC refreshes, ERM printing, and Windows/Azure Office products
Travel to remote offices (including Canton, NY) 12 times per month as needed (mileage reimbursed)
Communicate effectively with physicians, executives, and C-suite stakeholders
Participate in a rotating onsite schedule, with flexibility to help build weekly site visit plans
Required Experience & Skills:
57 years of IT support experience
Strong Windows 10 and Microsoft/Azure product support
Healthcare IT background preferred
Experience with ITIL / ITSM frameworks (ITIL v4 preferred)
Certifications such as A+, Network+, MCP preferred
Professional, outgoing, and team-oriented communication style
Numbers & Facts
Location
Syracuse, NY
Skills
Clinical Supportunmatched
Communication Skillsunmatched
CompTIA A+unmatched
CompTIA Network+unmatched
Customer Support/Serviceunmatched
Health Information Technologyunmatched
Healthcareunmatched
MCP - Microsoft Certified Professionalunmatched
Microsoft Product Familyunmatched
Microsoft Windows Azureunmatched
Microsoft Windows Operating Systemunmatched
On Site Supportunmatched
Printingunmatched
Product Supportunmatched
Team Playerunmatched
Technical Supportunmatched
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