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IT Service Desk

ECLARO Philippines

Louisville, TX

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JOB DETAILS
SKILLS
Computer Hardware, Computer Science, Computer Software, Customer Support/Service, Email Technology, Establish Priorities, Hardware Administration, Identify Issues, Information Technology & Information Systems, Maintenance Services, Management of Information Systems/Technology (MIS), Microsoft Product Family, Network System Hardware, Operating Systems, Printers, Problem Solving Skills, Product Support, Software Administration, Technical Support, Telephone Skills, Word Processing
LOCATION
Louisville, TX
POSTED
30+ days ago

1.0 JOB IDENTIFICATION

Position Title : IT Service Desk
Department : Caliber Collision


2.0 REPORTING RELATIONSHIPS

2.1 Reports To: David Reaka
2.2 Supervises: N/A
2.3 Interfaces With: N/A


3.0 DETAILS OF DUTIES AND RESPONSIBILITIES

3.1 Essential Job Duties
• Receive, prioritize and respond to user calls identifying and requiring major software or hardware problems and issues
• Receives calls from users to resolve simple and complex computer software and hardware problems
• Provides services including inquiries of how to set up and use specific software, technical printer, word processing, electronic mail, and operating system issues
• Contacts software and hardware product support vendors to correct, replace or provide technical support and information.
• Initiates, escalates, or resolves problem tickets and/ or service requests.
• Troubleshoots and resolves technical problems, escalates to support resources.
• Other duties as assigned.

4.0 QUALIFICATION STANDARDS
4.1 Educational Attainment:
• Associate's degree in MIS/IT, computer science or a related field; or equivalent combination of education, experience and training that provides the required knowledge and skill
4.2 Work Experience:
• Minimum 2 - 5 years or experience in IT Helpdesk Supporta
4.3 Competencies and Skills:
• Networking and hardware knowledge
• Thorough understanding of Microsoft products - NOS, OS and other applications
• Excellent customer service skills
• Excellent troubleshooting skills
• Ability to express complex technical concepts effectively, both verbally and in writing
• Remote support experience, a plus



About the Company

E

ECLARO Philippines

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