IT Service Desk Manager

About the role

As our IT Service Desk Manager, you will be responsible for leading a team of IT professionals and ensuring that technology systems and processes are aligned with the company's goals and objectives. This role will include a close working relationship with our Cybersecurity team. 

What you'll do

• Lead and manage a team of IT professionals, providing guidance and support to ensure high-quality work and effective communication within the team and with other departments. 
• Ensure that all technology solutions are scalable, secure, and comply with relevant regulations and standards. 
• Evaluate and manage the organization's technology infrastructure, including hardware, software, networks, and systems. 
• Identify and implement new technologies that can improve the efficiency and effectiveness of the organization's operations. 
• Develop and maintain project plans and timelines (backlogs) for IT engineering projects, ensuring that deadlines are met and budgets are adhered to. 
• Collaborate with other departments to identify and address technology-related challenges and opportunities. 
• Build relationships with other business and engineering leaders to determine possible risks and risk management processes. 
• Collaborate on the development and implementation of effective and reasonable policies. 
• Ensure compliance with applicable regulatory requirements. 
• Supervise daily operations of network and server infrastructure personnel 
• Be hands on in implementing IT solutions covering infrastructure on prem and in the cloud 
• Oversee additions/upgrades of equipment, hardware, and software solutions. 
• Manage our enterprise services e.g. Active Directory 

What We're Looking For:

• 8+ years of experience in IT, with 3+ years in a leadership role. 
•  Bachelor's degree in computer science, information systems, or a related field or equivalent experience. 
• Excellent leadership and management skills, with the ability to motivate and inspire a team of professionals. 
• Strong project management skills, with the ability to manage multiple projects simultaneously and ensure that deadlines are met. 
• Clear and concise communicator. 
• Experience leading and managing IT projects and rolling out IT infrastructures across various technologies 
• Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems. 
• Firm grasp on IT infrastructure and operations best practices 
• Experience managing a technology budget and allocating resources effectively. 
• Demonstrated record of working hard, being a trustworthy teammate, holding yourself and others to high standards and being kind to others. 
• Demonstrated ability to create innovative solutions that create exceptional collaborative environments. 
• Identify inefficiencies, functional overlap, synergies and opportunities; implement solutions and close gaps. 
• Experience building, leading, and mentoring direct reports while creating strong camaraderie and mission achievement. 

What We Love to See:

• M365 GCC High experience 
• NIST800-171 / CMMC experience 
• Experience leading an IT Service Desk team 
• Experience in a start-up or similar fast-paced environment 
  
  

US Salary Range
 $140,000-170,000
 

The salary range for this role is an estimate and is based on a wide variety of compensation factors. The salary offered to candidates will vary based on a variety of factors including (but not limited to) relevant work experience, education, specialized training, critical expertise, training, and more. Equity in Forterra is included in most of our full-time, high-demand roles and is therefore considered part of Forterra’s overall compensation package. In addition to base salary and equity, Forterra offers competitive benefits for full-time employees including:

• Premium Healthcare Benefits: Three plan options, including an HSA-eligible plan, with Forterra covering 80% of the plan premium for you and your dependents.  
• Basic Life/AD&D, short and long-term disability insurance plans 100% covered by Forterra, plus the option to purchase additional life insurance for you and your dependents.
• Extremely generous company holiday calendar including a winter break in December.
• Competitive paid time off (PTO) offering 20 days accrued per year.
• A minimum of 7 weeks fully paid parental leave for birth/adoption. 
• A $9k annual tuition reimbursement or professional development stipend.
• Fully stocked beverage refrigerators with all the Celsius your little heart desires. 
• 401(k) retirement savings plan, including traditional, Roth 401(k), and after-tax deferral with company match up to 4%.

Your recruiter will be able to share more information about our salary and benefits offering during the hiring process.  

Forterra is an equal-opportunity employer, providing and promoting equal employment opportunity in accordance with local, state, and federal laws. Forterrans are unique, talented individuals who are united through a shared passion to deliver autonomous systems that enable national resilience and a robust supply chain. All qualified applications will receive equal consideration for employment.