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IT Service Desk Manager

Astrolab

Hawthorne, California

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JOB DETAILS
SALARY
$152,000–$180,000 Per Year
SKILLS
Aerospace and Defense, Atlassian JIRA, Audiovisual, Best Practices, Beverages, Business Support, Change Order Management, Change Requests/Orders, Cloud Computing, Communication Skills, Computer Security, Customer Relations, Customer Support/Service, Documentation, Enterprise Applications, Hardware Installation, Health Plan, High Availability, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Improvement Metrics, Information Technology & Information Systems, Internet Security, Leadership, Management of Information Systems/Technology (MIS), Manufacturing, Network Cable, People Management, Performance Management, Policy Implementation, Problem Solving Skills, Process Improvement, Project/Program Management, Psychiatry and Mental Health, Security Compliance, Service Level Agreement (SLA), Surface Exploration, Team Lead/Manager, Technical Leadership, Technical Strategy, Technical Support, U.S. National Institute of Standards and Technology (NIST), Vehicle Fleets, Vendor/Supplier Evaluation
LOCATION
Hawthorne, California
POSTED
7 days ago

Description


Venturi Astrolab, Inc. (Astrolab) is pioneering new ways to explore and operate on distant planetary bodies. We are singularly focused on designing, building, and operating a fleet of multi-purpose commercial planetary rovers to extend and enhance humanity’s presence in the solar system. We are seeking motivated, creative, and exceptional people to join our world-class team.    

Astrolab is looking for a hands-on IT Manager to support and execute our technology strategy in a fast-paced aerospace environment. This is an entry-level management role designed for a seasoned IT professional with 10+ years of experience and prior lead and/or supervisory experience who is ready to step into leadership. The role is responsible for delivering reliable IT operations, managing projects, and supporting business-critical systems. This role will partner closely with senior IT leadership to ensure secure, scalable, and efficient technology services across the organization. 

What you'll do:


  • IT Operations  
  • Support day-to-day IT operations including infrastructure, endpoints, networking, and enterprise applications  
  • Partner up with Cybersecurity team to maintain all company endpoints 
  • Ensure high availability, performance, and security of IT systems  
  • Assist in implementing IT policies, standards, and procedures  
  • IT Service Management (ITSM)  
  • Support and improve ITSM processes (incident, request, change, and problem management)  
  • Drive adoption of ITIL-aligned best practices  
  • Monitor service metrics and help improve SLA performance  
  • Audio/Visual (A/V) Systems  
  • Oversee conference room technology, collaboration tools, and digital signage  
  • Ensure reliable A/V experiences for meetings, executive presentations, and events  
  • Troubleshoot and coordinate upgrades or deployments  
  • Aerospace / Regulated Environment Support  
  • Operate within a regulated environment (e.g., ITAR/EAR, CUI considerations)  
  • Support compliance and security initiatives aligned with frameworks such as NIST  
  • Assist with audits, documentation, and vendor reviews  
  • Leadership & Team Support  
  • Provide guidance to junior IT staff and service desk personnel  
  • Act as an escalation point for complex technical issues  
  • Foster a customer-focused IT culture  

What you'll bring:


  • 10+ years of experience in Information Technology  
  • Prior experience managing or leading IT projects  
  • Foundational leadership or team lead experience (formal management a plus)  
  • Experience working in an aerospace, manufacturing, or other regulated environment  
  • Strong understanding of IT infrastructure (servers, networking, cloud, endpoints)  
  • Experience with ITSM tools (Jira) and processes (incident, change, request management)  
  • Hands-on experience with Audio/Visual (A/V) technologies  
  • Strong troubleshooting and problem-solving skills  
  • Excellent communication and stakeholder management skills 
Additional Responsibilities 
  • Must be able to bend, crouch, reach, and crawl on occasion (I.e. running network cables and installing hardware)  

Benefits and Perks


  • Join a team of best-in-class engineers building the foundation of planetary surface exploration
  • Equity ownership in the company
  • Comprehensive health benefits, including medical, dental, vision, and mental health support
  • 401(k) plan with company match
  • Flexible PTO and parental leave
  • Home office set up reimbursement
  • Weekly lunch stipend, plus complimentary snacks and beverages on-site
  • Once a month social hour on-site with food and drinks

About the Company

A

Astrolab

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