IT Service Desk Practitioner

Pyramid, Inc

Grandview Heights, OH

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Analysis Skills, Business Administration, Business Solutions, Change Management, Communication Skills, Computer Operations, Computer Science, Computer Software, Customer Escalations, Customer Relations, Customer Support/Service, Customer Training, Data Processing, Documentation, Identify Issues, Incident Management, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Insurance, Mainframe Computer, Management of Information Systems/Technology (MIS), Microsoft Certifications, Peripheral Hardware, Presentation/Verbal Skills, Preventative Maintenance, Problem Solving Skills, Root Cause Analysis, Software Administration, Systems Administration/Management, Technical Support, Technical Training, Writing Skills

LOCATION

Grandview Heights, OH

POSTED

1 day ago

Immediate need for a talented IT Service Desk Practitioner with experience in the Insurance Industry. This is a 18+ Months contract opportunity with long-term potential and is located in Grandview Heights, OH. Please review the job description below. Job ID: 19-44486 Key Responsibilities: Provides technical support to diagnose, analyze, research and resolve moderately complex computer incidents for internal and external customers. Responsible for recognizing, researching, isolating, resolving and documenting problems with information systems products and services. Executes incident and change management processes for moderately complex PC, server, or mainframe applications and hardware. Provides the preventative maintenance, troubleshooting, root cause analysis, and resolution for moderately complex technical incidents in order to ensure satisfaction. Documents and routes moderately complex customer escalation's and recommends appropriate technical team or resource. Consults with network services, desktop/systems engineering, and/or applications development to restore service and/or identify and correct core systems problems. Provides ad hoc technical training to customers groups on company technologies, infrastructure, hardware, and software applications. Performs all other duties as assigned. Key Requirements and Technology Experience: Education- Undergraduate studies in computer science management information systems, business administration, insurance or related field is preferred. Knowledge- Proven knowledge of mainframe, microcomputer and/or network technologies and applications. Must have an understanding of customer business and product environment. Must have an understanding of business systems, data processing, and customer service concepts and practices. Certification/ Designation-Certification in Microsoft or an equivalent designation is preferred. Experience- Two years of experience in a related field. Customer service experience is preferred. Skills-Must have good verbal and written communication skills to effectively interact with customers and all levels of personnel. Must be able to provide technical support to diagnose, analyze, research and resolve moderately complex computer problems while minimizing the impact of service interruptions. Must be able to analyze moderately complex error conditions and/or abnormal situations and report malfunctions to management. Must have the ability to utilize computer operation system software commands to troubleshoot and resolve moderately complex issues related to application and hardware/peripherals. Must have good analytical and decision-making skills Our client is a leading Insurance Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

About the Company

Pyramid, Inc

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