Job Description
Position Title: IT Service Desk Specialist – Level II – LOVELL
Position Type: Full Time, Onsite
Position Location: Chicago, IL
Job Responsibilities
- Maintain workstation and laptop operational baselines and cybersecurity compliance, and provide desk-side and remote support to resolve software and hardware issues not resolved by the GSC or other Enterprise Support Teams (e.g., LAN/WAN/WLAN, software, hardware, network, administrative, and approved special projects).
- Support local assets, new technology acquisition, and life cycle management for IT hardware and deploy end-user system images to new workstations and laptops in accordance with approved imaging practices.
- Serve as the primary point of contact for customer engagement, support end-user service requests, and monitor and triage site-assigned ticket
- Provide hardware support including but not limited to on-site touch labor, troubleshooting, integration, configuration, and installation of authorized hardware, software, and peripherals.
- Support inventory and configuration management activities by maintaining accurate hardware and software records and assisting with enterprise asset management processes.
- Assist with configuration baseline management and documentation to ensure system components, interfaces, and revisions are properly tracked throughout the lifecycle.
- Support equipment staging, installation, testing, and integration while ensuring system configurations comply with enterprise configuration management requirements.
- Support identity and desktop management activities by coordinating with the Global Service Center (GSC) to manage ticket queues, resolve Tier 2 issues, and escalate complex problems as required.
- Communicate technical issues and solutions clearly to customers, providing guidance and support to ensure effective resolution of access or system issues.
Other duties as assigned.
Numbers & Facts
| Location | Chicago, IL |
| Job Type | Full-time, Employee |
| Industry | Government and Military |
| Website | https://www.sysplus.com/careers/ |
Qualifications
- Required: Experience
4 years of experience demonstrating the required proficiency. - Required: Degree
Bachelor’s degree and/or equivalency. - Required: Certification
IAT II
CE: Associate Level - Required: Clearance
Ability to obtain and maintain a Tier 3 security clearance
About Company
Meet Systems Plus
Systems Plus, as a company, is a testament to its people’s hard work, dedication, and commitment to success. That commitment to success is seen by conducting business based on our Core Principles:
AGILITY: With over 25 years of experience in the commercial, Federal, and Defense market, Systems Plus has proven its ability to adjust, withstand, and prosper in all economic climates. We embrace change by driving digital transformation and flexible processes for rapid-decision making.
CURIOSITY: Systems Plus utilizes exploration and innovation to excel at creative problem solving, maximize creative thinking, and increase collaboration.
TRUST: Systems Plus has become one of the most reputable businesses supporting the Federal market-space, consistently earning excellent performance references from its customers. We gain the trust of our clients by encompassing a deep understanding of their mission, unwavering commitment to excellence and quality, and practicing good judgement and expertise.
PEOPLE: Systems Plus employs and retains highly qualified professionals because of its unique culture that is as much family oriented as it is encouraging each team member to develop their professional interests to maximize competencies, motivation, productivity, and quality solutions.
VISION: Utilizing a wide variety of Contracting Vehicles and engagement strategies, and offering a diverse portfolio of services, Systems Plus is able to support their customers on a global scale and deliver results that meet their missions.
Our Philosophy
At Systems Plus, we’ve built more than a business — we’ve built a culture where people are inspired to do their best work. It’s a place where careers thrive, talent is recognized and big ideas are brought to life. Our success is powered by the innovation, passion and dedication of our people, and that’s what makes us different. If you’re ready to grow, be supported and take your career to the next level.
Skills
- Software Installation
- Hardware Installation
- Customer Support/Service
- Technical Support
- Enterprise Applications
- Trouble Tickets
- IT Service Management (ITSM)
Skills
- Customer Support/Serviceunmatched
- Technical Supportunmatched
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