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IT Service Desk Support

Artech LLC

Boise, ID

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JOB DETAILS
SALARY
$20–$22 Per Hour
SKILLS
1st Level Support, 2nd Level Support, Antivirus, Audiovisual, Cellular Telephone, CompTIA A+, Customer Support/Service, Desktop PC, Documentation, Help Desk, Identify Issues, Keyboards, Knowledge Base, Laptop PC, Malware, Microsoft Active Directory, Microsoft Windows XP, Mobile Devices, Office Suites, People Management, Printers, Technical Support
LOCATION
Boise, ID
POSTED
30 days ago

Request ID: 82472-1
Title: IT Service Desk Support
Location: Boise ID 
Duration: 6 months
Salary: $20/hr-$22/hr Hour on W2 (All inclusive)

100% ONSITE ROLE- LOCAL CANDIDATES PREFERRED
Job description:

PPD/FS L2
• Provide first and second level support. Support L1 technicians, including providing guidance and serving as an escalation point
• Regularly add to knowledge base, by documenting and sharing solutions
• Assist with additional projects outside of regular daily tasks, as directed by host and/or team leads
• Troubleshooting all hardware and accessories issues (ie desktops, laptops, monitors, keyboard/mice, printers, mobile devices, A/V equipment)
• Advanced issued mobile phone and tablet support, utilizing Intune, Duo, and applying specific configurations of tablets and mobile devices for individual department needs
• 3-5 years or more providing end-user technical support preferred
• A+ Certification preferred
• Detailed knowledge of the following technologies:
• Active Directory
• Windows XP, 7, and 10
• Knowledge of anti-virus / anti-malware programs
• Client Office suite

About the Company

A

Artech LLC

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