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IT Service Desk Support

Southern Tire Mart

Columbia, Mississippi

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JOB DETAILS
SKILLS
Communication Skills, Computer Workstations, Customer Service Systems, Customer Support/Service, Desktop Administration, Email Technology, Establish Priorities, Follow Through, Help Desk, Identify Issues, Information Technology & Information Systems, Knowledge Base, Microsoft Active Directory, Microsoft Product Family, Microsoft Windows Operating System, Network Administration/Management, Network Architecture/Engineering, Network Support, On Call, On Site Support, Onboarding, Presentation/Verbal Skills, Professional Services, Record Keeping, Retail, ServiceNow, Support Documentation, Technical Support, Time Management, User Account Administration, User Interface/Experience (UI/UX), Willing to Travel, Writing Skills, ZenDesk
LOCATION
Columbia, Mississippi
POSTED
30+ days ago
Responsibilities
  • This is a 100% onsite role
  • Serve as the primary point of contact for end-user support requests via phone, email, and ticketing system
  • Diagnose and resolve hardware, software, and connectivity issues in a timely manner
  • Manage and maintain user accounts, permissions, and group policies within Active Directory
  • Document all support activity accurately in the ticketing system, maintaining clear records for escalation and reporting
  • Support basic network troubleshooting
  • Escalate complex issues to senior IT staff or network engineers when appropriate
  • Support onboarding and offboarding of employees including workstation setup and account provisioning
  • Contribute to an internal knowledge base to improve team efficiency and reduce repeat ticket volume
  • Collaborate across IT Teams
  • Demonstrate ownership, follow-through, and accountability for assigned tickets and tasks
  • Deliver consistent, professional service with a strong emphasis on user experience
  • Participate in a rotating on-call schedule to provide after-hours support coverage
Qualifications
  • 2–5 years of helpdesk or desktop support experience preferred; candidates with demonstrated hands-on ability and a strong work ethic are encouraged to apply regardless of experience level
  • Working knowledge of Windows OS and Active Directory (user management, group policy, OU structure)
  • Strong written and verbal communication skills with a customer-first mindset
  • Ability to manage multiple open tickets and prioritize effectively in a fast-paced environment
  • Associate's or Bachelor's degree in Information Technology or a related field preferred, but not required
  • Retail or multi-site support experience is a plus
  • Travel to store locations as needed for onsite support, troubleshooting, and deployment activities (occasional travel required)
     
Preferred but Not Required
  • IT certifications such as CompTIA A+ or equivalent
  • Experience supporting users across distributed or remote locations
  • Experience in call-center or customer service phone system
  • Experience in using ticketing systems (ie ServiceNow, Zendesk, FreshService)
  • Familiarity with Microsoft 365 administration

About the Company

S

Southern Tire Mart

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