Kforce Inc. logo

IT Service Desk Support Specialist

Kforce Inc.
  • Tampa, FL
  • $25–$27
8 days ago

Job Description

Kforce has a client in Tampa, FL that is seeking an IT Service Desk Support Specialist to join their global operations team. This position is ideal for a customer-focused technical professional who enjoys troubleshooting end-user issues, supporting a corporate environment, and working closely with both business users and IT teams. The successful candidate will provide first and second-level technical support while delivering exceptional customer service. Responsibilities:
  • Provide phone and email support for hardware, software, network, and peripheral issues
  • Serve as the first point of contact for troubleshooting desktop, laptop, printer, and application-related issues
  • Manage user account administration, including password resets and access requests
  • Support onboarding and offboarding activities, including Active Directory account management
  • Diagnose, troubleshoot, resolve, and escalate technical issues as needed
  • Learn and support internal business applications and systems
  • Process remote access and mailbox access requests while adhering to established protocols and approval processes
  • Document, track, and manage incidents through the IT ticketing system
  • Work collaboratively with internal IT teams to ensure timely issue resolution
  • Participate in special projects and additional duties as assigned

Requirements:

  • Bachelor's degree required
  • Basic technical certification such as A+, Network+, MCP, or equivalent
  • 3-5 years of experience providing Level 1 Help Desk or Service Desk support within a corporate IT environment
  • Strong knowledge of computer hardware, software, and Microsoft Office applications
  • Experience with Active Directory user administration
  • Excellent troubleshooting and problem-solving abilities
  • Strong customer service and communication skills
  • Ability to work independently and collaboratively in a team environment
Preferred Qualifications:
  • Experience supporting both Windows 10 and MacOS environments
  • Exposure to enterprise IT service management and ticketing systems
  • Ability to quickly learn new technologies and business applications

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.


Numbers & Facts

LocationTampa, FL
IndustryFinancial Services
Salary$25–$27
Company Size1,000 to 1,499 employees
Year Founded1962
Websitehttp://www.kforce.com/

About Company

Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce® empowers top companies to achieve their digital transformation goals. We curate teams of technical experts who deliver solutions custom-tailored to each client’s needs. These scalable, flexible outcomes are shaped by deep market knowledge, thought leadership and our multi-industry expertise.

 

Our integrated approach is rooted in 60 years of proven success deploying highly skilled professionals on a temporary and direct-hire basis. Each year, approximately 18,000 talented experts work with the Fortune 500 and other leading companies. Together, we deliver Great Results Through Strategic Partnership and Knowledge Sharing®.

Skills

  • 1st Level Supportunmatched
  • 2nd Level Supportunmatched
  • Business Solutionsunmatched
  • Communication Skillsunmatched
  • CompTIA A+unmatched
  • CompTIA Network+unmatched
  • Computer Hardwareunmatched
  • Computer Softwareunmatched
  • Customer Relationsunmatched
  • Customer Support/Serviceunmatched
  • Desktop PCunmatched
  • Hardware Administrationunmatched
  • Help Deskunmatched
  • IT Service Management (ITSM)unmatched
  • Identify Issuesunmatched
  • Information Technology & Information Systemsunmatched
  • International Operationsunmatched
  • Laptop PCunmatched
  • Legalunmatched
  • MCP - Microsoft Certified Professionalunmatched
  • Mac Operating Systemunmatched
  • Microsoft Active Directoryunmatched
  • Microsoft Officeunmatched
  • Microsoft Windows Operating Systemunmatched
  • Onboardingunmatched
  • Printersunmatched
  • Problem Solving Skillsunmatched
  • Remote Accessunmatched
  • Sales Managementunmatched
  • Short Messaging Service (SMS)unmatched
  • Software Administrationunmatched
  • Technical Supportunmatched
  • Time Managementunmatched
  • User Account Administrationunmatched

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