It Service Desk Technician

TEKsystems c/o Allegis Group

Boston, MA

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JOB DETAILS

SALARY

$34–$38 Per Hour

SKILLS

Artificial Intelligence (AI), Atlassian JIRA, Biotech and Pharmaceutical, Business Services, Business Transformation, Candidate Screening, Communication Skills, Computer Maintenance, Computer Science, Customer Support/Service, Documentation, Fortune 500 Customers, Genetics, Hardware Components, Hardware Repair, Hospital, IT Service Management (ITSM), Identify Issues, Incident Response, Information Technology & Information Systems, Inventory Management, Knowledge Base, Maintain Compliance, Microsoft Outlook, Microsoft PowerPoint, Microsoft Product Family, Microsoft SharePoint, Microsoft Word, Operations, Peripheral Hardware, Problem Solving Skills, Process Improvement, Productivity Management, Record Keeping, Security Patches, Service Delivery, Service Level Agreement (SLA), Software Administration, Software Migration, Systems Maintenance, Team Player, Technical Support, Training/Teaching, Trend Analysis, Vendor/Supplier Management, Well Installation

LOCATION

Boston, MA

POSTED

1 day ago

Title: IT Support Specialist
Pay: $34-38/hr
Structure: 6 month ongoing contract
Schedule: M-F 12pm-8pm, fully onsite
Description
The IT service desk technician plays an integral role to ensure that technology resources are available and functioning effectively to support the organization's operations. The IT service desk technician will be actively involved in the daily operations of the IT support team. Daily operations will entail coordination and execution of technical support services for IT systems including incident and request response and resolution. These activities include responding to stakeholder problems for both software and hardware applications, as well as performing installations, modifications and repairs on personal computers, peripheral devices, and software. Other daily activities include tracking hardware and software inventory and providing stakeholder training on the use of standard software. Project related work will entail a wide variety of activities including hardware and software migrations, deployment of new services, as well as periodically supporting meeting functions.
Primary Responsibilities

Deploy and maintain software and hardware related components necessary to deliver IT services
Investigate and resolve hardware, software, and network problems reported by users
Assist users via phone, email, or in person to provide technical support and guidance
Training stakeholders on the utilization of new IT services
Conducting regular maintenance tasks such as software updates, system backups, and security patches
Identify support trends, common issues, and recommendations for improvement.
Deliver periodic re trainings on user-relevant topics to proactively maximize productivity
Maintain an accurate inventory of infrastructure components, end user hardware and software.
Collaborate with managed service vendors ensuring adherence to service level agreements and service continuity
Other duties as required or directed by the Manager

Additional Skills & Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
Prior experience working in a Biotechnology or pharmaceutical environment
Proficiency in supporting Microsoft 0365, including but not limited to SharePoint, Outlook, Teams, Word, and PowerPoint
Excellent communication skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders.
Proficiency in troubleshooting and resolving hardware, software, and network issues.
Excellent customer service orientation, with the ability to empathize, communicate clearly, and resolve issues promptly and professionally.
Experience in using Jira IT service management ticketing systems to track and manage support requests efficiently.
Strong documentation skills to maintain accurate records of support activities, resolutions, and knowledge base articles.
Collaborative and cooperative mindset, capable of working effectively with other IT support team members.
Strong experience managing individual time and workload Travel and Location

Job Type & Location
This is a Contract position based out of Boston, MA.
Pay and Benefits
The pay range for this position is $36.00 - $38.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Boston,MA.
Application Deadline
This position is anticipated to close on May 27, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

About the Company

TEKsystems c/o Allegis Group

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