IDR is seeking a IT Service Desk Technician to join one of our top clients for Columbia, Tennessee. This role involves providing frontline technical support within a structured IT service environment, ensuring minimal disruption to business operations through prompt issue resolution.
Position Overview for the IT Service Desk Technician :
• Deliver high-quality first-contact technical support to end-users via multiple communication channels such as phone, email, Teams, and service portal.
• Log, categorize, and prioritize incidents while maintaining targeted First Contact Resolution (FCR) rates.
• Support hardware troubleshooting, including desktops, laptops, peripherals, and mobile devices.
• Manage support for Windows 10/11, Microsoft 365 applications, and basic access management tasks.
• Maintain detailed documentation, contribute to knowledge bases, and identify recurring issues for process improvement.
Requirements for the IT Service Desk Technician :
• High School Diploma or equivalent required
• 1+ year of technical support or customer service experience preferred
• Associate or Bachelor’s degree in Information Technology or related field preferred
• CompTIA A+ or Network+ preferred
• ITIL Foundations certification preferred
What's in it for you?
• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.
Why IDR?
• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
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IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com