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IT Service Desk Technician

inSync Staffing

Nashville, TN

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JOB DETAILS
SKILLS
Apple iPad, Apple iPhone, Call Volume, Cisco Network Systems, Computer Hardware, Customer Support/Service, Data Recovery, Dental Insurance, Desktop PC, Detail Oriented, Help Desk, Identify Issues, Interpersonal Skills, Lift/Move 50 Pounds, Maintenance Services, Microsoft Active Directory, Microsoft Product Family, Microsoft Remote Desktop Services (fka Terminal Services), Mobile Devices, Network Administration/Management, Network Connectivity, On Site Support, Peripheral Hardware, Presentation/Verbal Skills, Print Server, Printers, Printing, Problem Solving Skills, Remote Access, ServiceNow, Software Installation, Technical Support, Time Management, VPN (Virtual Private Network), Videoconferencing, Web Browsers, WebEx, Wi-Fi, iOS, iTunes
LOCATION
Nashville, TN
POSTED
5 days ago
Customer: Tennessee Department of Transportation
Work Location: Onsite Nashville, Tennessee
Office Address 312 Rosa Parks Avenue, Suite 15, Nashville, TN 37243
Estimated Duration: August 17, 2026 August 17, 2027
Schedule Monday Friday
Shift 8:00 AM 4:30 PM CST
Paid Hours per Day 7.5
Paid Hours per Week 37.5
Physical Requirement Must be able to lift at least 50 pounds

Alternative Job Titles
IT Service Desk Technician
Help Desk Support Specialist
Desktop and Service Desk Support Technician


IT Service Desk Technician
Position Overview

The Tennessee Department of Transportation is seeking three Service Desk Personnel to provide onsite technical support at its Nashville office.

This position will support employees through telephone, remote-access, and in-person assistance. Responsibilities include managing service tickets, troubleshooting computers, printers, mobile devices, networks, applications, user accounts, and video-conferencing systems, and deploying hardware.

The technician must be comfortable handling up to approximately 30 calls per day and must demonstrate strong customer service and interpersonal skills.

Key Responsibilities
  • Respond to and resolve technical-support calls and service requests.
  • Handle a call volume of up to approximately 30 calls per day.
  • Document, manage, assign, and update support tickets in ServiceNow.
  • Provide professional customer service to users requiring technical assistance.
  • Troubleshoot server-based print queues and locally configured printer queues.
  • Administer and troubleshoot printers and related printing services.
  • Navigate Active Directory organizational units.
  • Review Active Directory user and computer attributes.
  • Reset user passwords and unlock accounts.
  • Configure, support, and deploy iPhones and iPads.
  • Assist with resetting Apple or iTunes accounts.
  • Reset mobile-device network settings.
  • Back up and restore mobile-device data.
  • Support Cisco Webex, Microsoft Teams, and Cisco Presence video solutions.
  • Diagnose internal and external network-connectivity issues.
  • Troubleshoot VPN, LTE, and Wi-Fi connectivity.
  • Troubleshoot application permissions and account-access issues.
  • Review application compatibility settings.
  • Determine whether issues involve browser-based or installed applications.
  • Provide remote support through Microsoft Remote Assistance, Remote Desktop Protocol, Microsoft Teams, and Cisco Webex.
  • Deploy computers, peripherals, and other hardware.
  • Lift and move equipment weighing up to 50 pounds.
  • Perform other service-desk and technical-support duties as assigned.
Minimum Requirements
  • Strong people and customer-service skills.
  • Ability to manage up to approximately 30 support calls per day.
  • Experience troubleshooting printers and print queues.
  • Experience supporting Active Directory user accounts.
  • Ability to reset passwords and unlock user accounts.
  • Experience supporting iOS devices, including iPhones and iPads.
  • Experience troubleshooting network, VPN, LTE, and Wi-Fi connectivity.
  • Experience troubleshooting application-access and compatibility issues.
  • Experience providing remote technical support.
  • Experience deploying computer hardware.
  • Ability to use ServiceNow for ticket management and assignment.
  • Ability to lift at least 50 pounds.
  • Ability to work onsite in Nashville, Tennessee.
Nice-to-Have Qualifications
Candidates who meet one or more of the following qualifications will receive preference:
  • Previous IT call-center experience.
  • Technical Skills
  • ServiceNow
  • Active Directory
  • Microsoft Remote Assistance
  • Remote Desktop Protocol
  • Microsoft Teams
  • Cisco Webex
  • Cisco Presence
  • iOS device configuration and support
  • Printer administration
  • Server print queues
  • Local print queues
  • VPN troubleshooting
  • Wi-Fi troubleshooting
  • LTE troubleshooting
  • Application troubleshooting
  • Browser troubleshooting
  • Hardware deployment
  • Account-access troubleshooting
  • Password resets and account unlocking
  • Required Competencies
  • Customer service
  • Verbal communication
  • Telephone support
  • Technical troubleshooting
  • Ticket documentation
  • Time management
  • Attention to detail
  • Problem-solving
  • Ability to manage multiple support requests
  • Ability to work effectively with end users
  • Ability to follow support procedures and escalation processes



Benefits (employee contribution):
  • Health insurance
  • Health savings account
  • Dental insurance
  • Vision insurance
  • Flexible spending accounts
  • Life insurance
  • Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Rate of pay within the stated range will depend on the qualification of the applicant.

About the Company

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inSync Staffing

We recognize the VMS program management team is our customer and needs to be serviced with integrity, so we built and continue to improve upon our delivery methods as we strive to provide the highest quality service possible. inSync Staffing’s management team recognized ten years ago the inevitable changes to the staffing industry being brought about by technology and the growing trend of Fortune 1000 corporations to outsource management of their contingent workforces to meet compliance and cost control goals. Rather than swim upstream against the changes, inSync Staffing has embraced MSP and VMS programs as our customers, not competitors. We asked program managers how they want to be serviced. The result of their input is that we have structured inSync Staffing as a recruiting and customer service organization, unlike traditional staffing companies who sell directly to the end client. Our delivery model allows us concentrates our resources on how to best supply candidates in a very competitive MSP/VMS program environment.
COMPANY SIZE
50 to 99 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2014
WEBSITE
http://www.insyncstaffing.com/default.html

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