ATM, Communication Skills, CompTIA A+, CompTIA Network+, CompTIA Security+, CompTIA Server+, Customer Support/Service, Detail Oriented, Hardware Installation, Help Desk, Help Desk Software, Identify Issues, Information Technology & Information Systems, Laptop PC, Microsoft Active Directory, Microsoft Exchange Server, Microsoft Office, Microsoft Windows Operating System, Organizational Skills, Peripheral Hardware, Printers, Problem Solving Skills, Project Tracking, Retail, Software Administration, Team Player, Technical Support, Telephone Skills, Time Management, Willing to Travel
This position is responsible for providing IT service desk support for SDI & OmniSource users. Duties include answering help desk calls, troubleshooting problems, entering, and monitoring work orders/resolutions.
Responsibilities:
- Answer the service desk phone lines and be a part of the weekly rotation for answering after-hours emergency calls.
- Log calls requesting technical assistance into the help desk software.
- Troubleshoot software & hardware issues and document resolutions.
- Assign work orders, follow up on status, and communicate status to users.
- Handle requests & verify requested information with managers, and track progress.
- Assist with installation and configuration of PC’s, laptops, and peripherals.
- Process New User Requests and Termination Requests.
- Support Retail equipment- ATM, printers, cameras, scale interface.
- Periodically travel to remote locations and assist other IT technicians.
- All other duties as required.
- Represent the company in a professional manner and provide excellent Customer Service
Qualifications:
Required
- Excellent problem-solving skills and work well in a team environment
- Positive attitude and highly motivated
- A team player with excellent communication skills
- Customer service oriented
Preferred
- Associate degree or equivalent technical work experience.
- CompTIA Certifications: A+, Security+, Network+, or Server+
- Knowledge of various versions of Microsoft Windows and Office required.
- Knowledge of Microsoft Active Directory and Exchange preferred.
- Timely communication and complying with policies and procedures required.
- The ideal candidate must be energetic, detail oriented, and organized.
- Flexible work schedule.
Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.
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OmniSource
Founded in Fort Wayne, IN in 1943, OmniSource, LLC has grown to become one of North America’s largest processors, distributors, and managers of scrap and secondary metals. We collect, process, and resell a wide variety of scrap metal. The company ships over 5 million gross tons of recycled steel and 1 billion pounds of nonferrous and stainless-steel scrap annually.
Our primary collection and processing facilities are concentrated in the Midwest, the South, and the Mid-Atlantic regions of the United States. But our reach stretches across North America, utilizing a wide-ranging fleet of trucks, containers, railcars, and barges to collect and haul metals. We expect to continue to expand OmniSource’s footprint, deploying our processing assets to cover new geographical territories, opening new facilities, and making targeted acquisitions.
Supplementing our company-operated scrap collection sites, we also acquire metals from industrial scrap generators with which we have established strategic partnerships. We have designed and installed customized metals-recycling programs, some of which we manage and operate, for manufacturing companies nationwide.
Our national brokerage and trading operations serve both metals buyers and sellers, providing the market intelligence and insights needed to optimize transaction value.
OmniSource was acquired in 2007 by Steel Dynamics, Inc., and operates independently as a wholly owned subsidiary.
1,000 to 1,499 employees
https://www.omnisource.com