IT Service Desk / Technical Support Location: Pomona, CA (100% onsite) Pay Rate: $30/hr
Position Overview
We are seeking a customer-focused IT professional to provide technical support for network, software, and hardware issues across the hospital environment. This role serves as a key point of contact for internal and external users, providing responsive troubleshooting, ticket management, documentation, and ongoing system monitoring. Key Responsibilities
Respond to customer inquiries and technical support requests related to network, software, and hardware.
Answer support calls through the automated phone system and assist walk-in users in a courteous and professional manner.
Create, troubleshoot, update, and close tickets while ensuring all activity is accurately documented in the ticketing system.
Follow established IT processes, procedures, and escalation protocols.
Provide high-quality customer service and technical support to users throughout the hospital.
Maintain daily operational logs and complete mobile maintenance updates and data center checks.
Monitor department interfaces and computer systems in real time to help maintain 24/7 system availability and uptime.
Research technical issues using available knowledge bases, documentation, and information resources.
Quickly learn and adapt to new systems, applications, processes, and technologies.
Escalate issues appropriately when they cannot be resolved at the service desk level.
Maintain clear and professional written and verbal communication with users, team members, and other departments.
Perform other IT support duties and special projects as assigned.
Qualifications
Strong customer service and communication skills.
Ability to troubleshoot hardware, software, and network-related issues.
Experience working with a ticketing/service desk system.
Strong attention to detail and documentation skills.
Ability to follow established processes and escalation procedures.
Ability to work effectively in a 24/7 hospital or healthcare environment.
Comfortable working independently while knowing when to escalate issues.
Strong ability to learn new technologies and adapt to changing priorities.
Numbers & Facts
Location
Pomona, CA
Skills
Communication Skillsunmatched
Computer Systemsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Documentationunmatched
Equipment Maintenance/Repairunmatched
Healthcareunmatched
High Availabilityunmatched
Hospitalunmatched
Identify Issuesunmatched
Network Operations Centerunmatched
Network Softwareunmatched
Network Supportunmatched
Presentation/Verbal Skillsunmatched
Process Developmentunmatched
Software Administrationunmatched
Technical Researchunmatched
Technical Supportunmatched
Telephone Skillsunmatched
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