IT Service Lead

Goldbelt, Inc.

Monterey, California

JOB DETAILS
SALARY
$104,000–$117,000 Per Year
SKILLS
Analysis Skills, Background Investigation, CCNA - Cisco Certified Network Associate, Communication Skills, CompTIA Security+, Computer Security, Customer Support/Service, Desktop PC, Documentation, Functional Analysis, GSEC - GIAC Security Essentials Certification, Help Desk, IT Service Management (ITSM), Identify Issues, Internet Security, Interpersonal Skills, Logistics, Network Configuration Management, Online Training, Operational Audit, Problem Solving Skills, Product Support, Project Schedule, SSCP - Systems Security Certified Practitioner, Schedule Development, Secret Clearance, Systems Analysis, Technical Analysis, Technical Leadership
LOCATION
Monterey, California
POSTED
11 days ago
Overview:

Please note that this position is contingent upon the successful award of a contract currently under bid.

 

Global in service but local in approach, Nisga'a Tek is committed to high-quality service to those who defend us. Nisga'a Tek ensures mission assurance and execution for customers and warfighters. Providing intelligence, IT, cyber security, training, logistics, administrative, acquisition, and background investigation services. 

 

Summary:

The IT Service Lead (ITS Lead) manages all aspects of the daily operation for ITSM team.

Responsibilities:

Essential Job Functions:

  • Develops daily work schedule & projects for each team.
  • Directs technical analysis of complex systems.
  • Coordinates w/ vendors involved in providing product warranty, support, &/or RMAs. Provides high-level subject matter proficiency for each task.
  • Provides advanced technical knowledge & analysis of ITSM ops, expert-level functional systems analysis, design, integration, documentation, troubleshooting, training, & implementation advice on complex problems requiring the highest-level knowledge of the subject matter for proper implementation & ITSM support functions. Provides the highest level of support to end users by handling service requests escalated by lower tiers.
  • Support will be provided onsite, remotely, over the phone, or via email.
  • Develop solutions for complex network, desktop, & server problems.
  • Ability to analyze existing systems & recommend improvements. Develops, maintains, & implements all systems, applications, & networking configurations.
Qualifications:

Necessary Skills and Knowledge:

  • Professional customer service skills, resourceful & takes initiative in a dynamic environment & troubleshoot issue effectively & efficiently.
  • Strong analytical and problem-solving abilities.
  • Excellent communication and interpersonal skills.

Minimum Qualifications:

  • BA/BS from an accredited college or university
    • Substitute AA/AS w/ 7+ years of experience
    • Substitute w/ 9+ years of experience
  • Training, Certifications, EXP, & Clearance Requirements:
    • IAT Level II (CCNA Security/CSA+/GICSP/GSEC/Security+ CE or SSCP) Cert. & applicable CE/OS Cert. & Windows or Apple Certified Technician.
  • Minimum 5+ years of experience.
  • Secret Clearance

Pay and Benefits

The salary range for this position is $104,000.00 to $117,000.00 annually. 

 

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

 

About the Company

G

Goldbelt, Inc.

Goldbelt, Incorporated is an urban Alaska Native, for‐profit corporation headquartered in Juneau, Alaska. Incorporated on January 4, 1974 following the Alaska Native Claims Settlement Act (ANCSA), Goldbelt’s primary mission is to manage assets and conduct business for the benefit of its more than 3,600 shareholders. Goldbelt first ventured into the logging and timber industry but later expanded its operations into tourism, which still remains an integral part of its operations. Today, the majority of Goldbelt’s revenue and income derives from government contracting and services.

Goldbelt’s shareholder base consists of Alaska Natives who are of Tlingit and Haida descent. The Tlingit and Haida tribes are the indigenous people of Southeast Alaska, whose rich history spans more than ten thousand years in the region. Goldbelt shareholders own the entire 272,000 shares of Goldbelt stock, representing assets in excess of $100 million in addition to over 32,000 acres of land in the vicinity of Juneau. Goldbelt seeks to honor and preserve the Tlingit culture - its history, art, dance, legends, and the traditions of its Alaska Native shareholders. Learn more about Goldbelt Heritage.

The company is named after a richly mineralized zone in Southeast Alaska that encompasses 33,000 acres of Goldbelt’s land holdings— an area that stretches along the mainland from Frederick Sound to Berners Bay. Learn more about Goldbelt Lands.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Other/Not Classified
FOUNDED
1974
WEBSITE
http://goldbelt.com