IT Service Management Analyst

inSync Staffing

Carmel, IN

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JOB DETAILS

SKILLS

Analysis Skills, Artificial Intelligence (AI), Automation, Bash Scripting, Change Management, Change Requests/Orders, Cross-Functional, Customer Relations, Data Analysis, Data Collection, Data Processing, Documentation, Health Insurance, IT Service Management (ITSM), Information Technology & Information Systems, Knowledge Management, Operational Strategy, Operational Support, Process Management, Python Programming/Scripting Language, Regulations, Reporting Dashboards, Scripting (Scripting Languages), Service Delivery, ServiceNow, Technical Recruiting, Windows PowerShell

LOCATION

Carmel, IN

POSTED

6 days ago

Job Title: IT Service Management (ITSM) Analyst

Location: Carmel, IN (4 days onsite, Friday hybrid)

Industry: Utilities

Job Overview:

We are seeking a mid-level IT Service Management (ITSM) Analyst to support critical service operations, automation initiatives, and regulatory audit preparation. This role is ideal for a strong ServiceNow user who thrives in a fast-paced environment and is comfortable working across both modern and legacy platforms, including ServiceNow and Cherwell. The analyst will play a key role in ITSM process execution, data analysis, and automation, while supporting an upcoming audit aligned with NERC CIP standards. This is a 6-month contract opportunity with strong potential for full-time conversion.

Responsibilities:

• Perform day-to-day ITSM activities including incident, change, request, and problem management
• Support regulatory audit preparation through data gathering, mock audits, and documentation
• Manage and process change tickets and perform security scans
• Build and maintain ServiceNow dashboards and reporting tools
• Automate workflows and processes using ServiceNow, scripting, and AI tools such as Copilot
• Support transition efforts from Cherwell (legacy system) to ServiceNow
• Assist with CMDB, HAM, SAM, and Knowledge Management functions as needed
• Collaborate with cross-functional teams to improve service delivery and operational efficiency.

Requirements:

• Bachelor’s degree (or equivalent experience)
• Hands-on experience with ServiceNow (required)
• Willingness to work within Cherwell (legacy system)
• Experience with IT Service Management (ITSM) processes
• Scripting experience (Bash, PowerShell, or Python)
• Ability to automate workflows within ServiceNow
• Experience gathering and analyzing audit-related data

Best-In-Class-Benefits:

We are in the people business; treating people right is our ONLY priority. Theoris Services consultants are full-time employees with full benefits, including:
• Robust Health Insurance
• 401(k) plan
• PTO accrual
• Paid holidays
• Excellent cash-based referral program

About Theoris:

Our goal is to Fuel Your Career! As a Theoris team member, you join a culture based on people-centered values and an environment that fosters both personal and professional growth. We build long-term relationships with our clients and our consultants. With over 30 years of building strong relationships in the industry, we’re uniquely positioned to make the right connections. This knowledge is used to find the right job placement. Our recruiting teams are experts dedicated to the information technology and engineering staffing space and are highly respected by our client base.

About the Company

inSync Staffing

We recognize the VMS program management team is our customer and needs to be serviced with integrity, so we built and continue to improve upon our delivery methods as we strive to provide the highest quality service possible. inSync Staffing’s management team recognized ten years ago the inevitable changes to the staffing industry being brought about by technology and the growing trend of Fortune 1000 corporations to outsource management of their contingent workforces to meet compliance and cost control goals. Rather than swim upstream against the changes, inSync Staffing has embraced MSP and VMS programs as our customers, not competitors. We asked program managers how they want to be serviced. The result of their input is that we have structured inSync Staffing as a recruiting and customer service organization, unlike traditional staffing companies who sell directly to the end client. Our delivery model allows us concentrates our resources on how to best supply candidates in a very competitive MSP/VMS program environment.

COMPANY SIZE

50 to 99 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2014

WEBSITE

http://www.insyncstaffing.com/default.html

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