IT Service Management and Platform Owner

The Intersect Group

Charlotte, NC

Apply

JOB DETAILS

SKILLS

Agile Programming Methodologies, Automation, Best Practices, Board Meeting, Business Skills, Change Management, Communication Skills, Continuous Improvement, Cross-Functional, Ecosystems, Emerging Technology, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Information Technology & Information Systems, Maintain Compliance, Manage Agenda, Microsoft Office, Microsoft Visio, Operational Improvement, Operational Support, Presentation/Verbal Skills, Process Improvement, Process Management, Project Execution, Project/Program Management, Reporting Dashboards, Requirements Management, Risk Analysis, Service Delivery, Systems Administration/Management, Team Player, Technical Leadership, Waterfall Model of Software Development, Writing Skills

LOCATION

Charlotte, NC

POSTED

30+ days ago

Company Overview
The Intersect Group is partnering with a mission driven organization operating at the intersection of technology and operational excellence. This organization is committed to delivering high impact services through strong governance, thoughtful innovation, and collaborative teamwork. Their culture emphasizes integrity, continuous improvement, and enabling teams with the tools and processes they need to succeed.

Role Summary
We are seeking a Platform and Change Enablement Manager to lead the ownership and optimization of enterprise work and project management platforms while driving structured IT change processes across the organization. This role plays a critical part in ensuring operational visibility, improving project execution, and maintaining compliance through disciplined change governance.

You will act as the primary owner of the platform ecosystem, designing scalable solutions, enabling cross functional collaboration, and establishing best practices. In parallel, you will lead the IT Change Advisory Board and oversee the full lifecycle of change management activities aligned with ITIL standards.

Key Responsibilities
Own administration, configuration, and ongoing optimization of enterprise work and project management platforms
Design and maintain workflows, automation, dashboards, and integrations to support operational and project delivery needs
Translate business requirements into scalable technical solutions that improve efficiency and visibility
Establish platform governance standards, usage models, and lifecycle management practices
Lead IT Change Advisory Board meetings, including agenda development, risk assessment, approvals, and follow-ups
Ensure all change records, communications, and approvals are documented accurately and meet audit standards
Train users and stakeholders on platform capabilities and best practices
Evaluate emerging tools and technologies to enhance the existing platform ecosystem

Key Requirements
Minimum 3 years of experience administering or owning enterprise work management, project management, or IT service management platforms
Bachelors degree in Information Technology, Project Management, or related field or equivalent experience
Strong knowledge of ITIL frameworks and experience managing change enablement processes
Experience with Agile and Waterfall delivery methodologies
Advanced proficiency in Microsoft Office and Visio
Proven ability to translate business requirements into system configurations and technical solutions
Strong written and verbal communication skills with the ability to document processes clearly
High level of integrity, adaptability, and ability to thrive in a fast paced environment

Call to Action
If you are passionate about driving operational excellence through technology and process improvement, we encourage you to apply today. Submit your resume along with your contact information to start the conversation with The Intersect Group.

About the Company

The Intersect Group

The Intersect Group is a different and better business partner. We create unparalleled value for our clients by combining industry-leading Consulting capabilities with comprehensive Staffing and recruitment services. Clients trust us to deliver results based on our deep expertise and proven resources within finance, accounting, and information technology. Through our flexible delivery approach, you get the right solution, at the right time to accelerate your success and achieve all of your mission-critical objectives.

COMPANY SIZE

500 to 999 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2006

Resume Resources

Free Resume Templates Free Resume Builder