IT Systems Analyst – POS & Application Support V-Soft Consulting Group Inc
Highland Park27 days ago
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Skills
- Asset Managementunmatched
- Atlassian JIRAunmatched
- Automationunmatched
- Best Practicesunmatched
- Change Requests/Ordersunmatched
- Continuous Improvementunmatched
- Help Deskunmatched
- IT Service Management (ITSM)unmatched
- ITIL (IT Infrastructure Library)unmatched
- Maintain Complianceunmatched
- Management Consultingunmatched
- Performance Analysisunmatched
- Performance Metricsunmatched
- Remedyunmatched
- Reporting Skillsunmatched
- Service Deliveryunmatched
- Service Level Agreement (SLA)unmatched
- ServiceNowunmatched
- Systems Administration/Managementunmatched
- Technical Supportunmatched
- Training/Teachingunmatched
Description
Request ID:101221-1
Title: IT Service Management Consultant
Location: Irvine CA
Duration: 6+ Months
Salary Range: $40- $46 an hour on W2
Job Description:
IT Service Management Consulting
Role Descriptions:
Administer and configure the ITSM platform (e.g.| ServiceNow| JIRA| BMC Remedy| Ivanti). Manage incident| Problem| Change Request| and Asset management processes.
Develop and maintain service catalogs| workflows| and automation rules.
Monitor service performance and generate reports on SLAs| KPIs| and trends.
Collaborate with IT teams to ensure consistent and efficient service delivery.
Support ITIL process implementation and continuous improvement initiatives.
Provide training and support to end-users and IT staff on ITSM tools and processes.
Maintain documentation for ITSM configurations| procedures| and policies.
Ensure compliance with organizational and regulatory standards.
Essential Skills:
Responsible for managing and optimizing the IT Service Management platform and processes to ensure efficient delivery of IT services. This role involves configuring ITSM tools| maintaining service catalogs| managing workflows| and ensuring compliance with ITIL best practices. The ideal candidate will have experience with ITSM platforms and a strong understanding of service management principles.
Appreciate your quick response and please feel free to reach me out for any query you may have.
Thanks
Title: IT Service Management Consultant
Location: Irvine CA
Duration: 6+ Months
Salary Range: $40- $46 an hour on W2
Job Description:
IT Service Management Consulting
Role Descriptions:
Administer and configure the ITSM platform (e.g.| ServiceNow| JIRA| BMC Remedy| Ivanti). Manage incident| Problem| Change Request| and Asset management processes.
Develop and maintain service catalogs| workflows| and automation rules.
Monitor service performance and generate reports on SLAs| KPIs| and trends.
Collaborate with IT teams to ensure consistent and efficient service delivery.
Support ITIL process implementation and continuous improvement initiatives.
Provide training and support to end-users and IT staff on ITSM tools and processes.
Maintain documentation for ITSM configurations| procedures| and policies.
Ensure compliance with organizational and regulatory standards.
Essential Skills:
Responsible for managing and optimizing the IT Service Management platform and processes to ensure efficient delivery of IT services. This role involves configuring ITSM tools| maintaining service catalogs| managing workflows| and ensuring compliance with ITIL best practices. The ideal candidate will have experience with ITSM platforms and a strong understanding of service management principles.
Appreciate your quick response and please feel free to reach me out for any query you may have.
Thanks
Numbers & Facts
| Location | Irvine, CA |
| Salary | $40–$46 Per Hour |