IT Service Management Consulting

Job Title: IT Service Management (ITSM) Consultant / Administrator

Location: Irvine, CA ( Remote)

Duration: 6 Months Contract

Experience: 10+yrs

Payrate: $40 on w2

Job Summary

We are seeking an experienced IT Service Management (ITSM) Consultant/Administrator with 10+ years of experience managing and optimizing enterprise ITSM platforms. The ideal candidate will be responsible for administering ITSM tools, improving IT service delivery processes, implementing ITIL best practices, and collaborating with cross-functional IT teams to enhance operational efficiency.

Key Responsibilities

• Administer, configure, and maintain enterprise ITSM platforms such as ServiceNow, Jira, BMC Remedy, or Ivanti.
• Manage and support Incident, Problem, Change, Request, and Asset Management processes.
• Design, develop, and maintain service catalogs, workflows, automation rules, and approval processes.
• Monitor service performance and generate reports on SLAs, KPIs, operational metrics, and service trends.
• Collaborate with infrastructure, application, and support teams to ensure efficient IT service delivery.
• Implement and support ITIL-based service management processes and drive continuous service improvement initiatives.
• Provide training, guidance, and support to IT teams and end users on ITSM tools and processes.
• Maintain documentation for ITSM configurations, procedures, workflows, and policies.
• Ensure compliance with organizational standards, governance policies, and regulatory requirements.
• Identify opportunities to automate manual processes and improve operational efficiency.

Required Skills & Qualifications

• 6-8+ years of experience in IT Service Management (ITSM).

• Hands-on experience with one or more ITSM platforms:

• ServiceNow

• Jira Service Management

• BMC Remedy

• Ivanti

• Strong understanding of ITIL framework and ITSM best practices.

• Experience managing Incident, Problem, Change, Request, and Asset Management modules.

• Experience configuring workflows, service catalogs, business rules, and automation.

• Strong analytical, troubleshooting, and problem-solving skills.

• Excellent communication and stakeholder management abilities.

• Experience creating dashboards, reports, and SLA/KPI metrics.

• Ability to work independently and in a collaborative team environment.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.