Role Overview We are seeking an experienced IT Service Desk Supervisor to lead daily operations of a high‑performing IT support team in a hybrid work environment. This role liaises with stakeholders of all levels, drives operational excellence and aligns work with departmental goals and strategy.What You Will Do Supervise, mentor, and develop a team of Service Desk and End User Compute technicians in a hybrid support environment, manage day‑to‑day service desk operations, including call center activities and end‑user support delivery, conduct coaching, performance management, scheduling, and workload balancing.Why It Might Be a Fit The ideal candidate combines strong technical expertise with proven leadership capabilities and a customer‑focused mindset, with a strong understanding of operational frameworks, process optimization, and performance management.Requirements Current Resident of WisconsinAssociate's Degree or higher (equivalent experience will be considered)Valid WI Driver's License and must be maintained throughout employmentAt least three (3) years of experience in Information Technology (IT) Support ServicesAt least One (1) year of experience leading or supervising an IT Service Desk or technical support teamExperience managing support operations call center or enterprise IT environmentProven experience with enterprise communications, SLA Management, reporting, and operational metricsHands‑on experience with ServiceNow and/or ServiceDesk Plus, Windows environments, Microsoft 365, Active Directory/Azure AD/Entra ID, Mobile device management, Networking fundamentalsExperience supporting ITIL-based service delivery environmentsBenefits Competitive benefit package#J-18808-Ljbffr