IT Service Technician

Description

The ROSEN Group is a global leader in providing cutting-edge solutions in all areas of the integrity process chain. Since its origins as a one-man business in 1981, ROSEN has rapidly grown and continues to do so. The international technology group consists of a team of more than 4,000 employees operating in more than 120 countries. You can be a part of securing the safe supply of energy to people and businesses across the globe and help us all move towards an attainable and sustainable future. It is our ambition, above anything else, to contribute to a world where critical infrastructure and the supply of energy is not only efficient, but also protected and reliable.

Come join our growing team!

For more information about ROSEN go to www.rosen-group.com.

ROSEN is looking for an IT Service Technician that will be based in Houston, TX. This position reports directly to the Head of Information Technology and will be a part of the Information Technology team.

What will I be doing?

What role you will play in our team?

The IT Service Technician ensures reliable IT operations by deploying, configuring, maintaining, and monitoring systems, hardware, and software. This role supports security compliance, troubleshooting, and technology upgrades to maintain optimal performance across the organization.

What are we looking for?

What will I be doing?

• Install, configure, maintain, and update IT systems, hardware, and software securely.
• Identify vulnerabilities and apply necessary patches to maintain system security.
• Perform proactive monitoring of IT infrastructure and services.
• Create and maintain documentation for systems and processes.
• Adhere to IT and IT-security guidelines and policies.
• Continuously self-educate on existing applications and emerging technologies, including IT security.
• Support office upgrades or complete setups for new ROSEN locations.
• Assist with IT project implementation and technology evaluations.
• Provide technical support and resolve IT-related issues promptly.
• Transfer business knowledge to third parties or internal requestors when needed.

Additional Qualifications or Skills

What are we looking for?

• Completed education in Computer Science or equivalent degree in Informatics.
• 3-4 years of experience in IT systems administration and support.
• Strong knowledge of IT systems, hardware, and software.
• Skilled in troubleshooting, upgrades, and creative problem-solving.
• Ability to work collaboratively in a team environment.
• Familiarity with IT security practices and proactive risk management.

Physical Requirements:

• Employee must frequently lift and/or move greater than 50 pounds and/or lift greater than 180 pounds with help of one person
• Must be able to work on hands and knees and crawl into tight spaces
• Must be able to climb ladders into overhead or ceiling crawl spaces
• Ability to work in limited lighting
• Potential to work in elevated heights

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our Offer

In addition to competitive pay, you are also eligible for most of the following benefits from Day One:

• Medical - 2 PPO plans & 1 High Deductible (HDHP) with a Health Savings Account (HSA)
• Dental - Covered at 100% for employee & dependents
• Vision - Covered at 100% for employee & dependents
• 401K with a 5% matching employer contribution
• Company paid basic Life Insurance, Short Term Disability / Long Term Disability
• Flexible Spending Accounts
• Generous Vacation Plan & Paid Time Off (PTO)
• Employee Assistance Program
• Access to employee resource groups
• Maternity & Parental Leave
• Fertility, adoption and surrogacy benefits
• 32 hours paid Volunteer Time Off
• Hybrid working environment for certain positions
• Annual merit & career advancement increases
• Leadership growth & professional development opportunities
• Tuition Reimbursement